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Friends and Family Test

 

Friends and Family Test for patients and service users

The Friends and Family Test is a simple question that patients are asked about the care they have received in our hospitals inpatient wards, rehabilitation centre, A&E department, maternity service, outpatient and community services.

Patients are asked whether they would recommend the trust’s services to friends and family.

Patients are asked the question through surveys handed out by staff and volunteers, and for inpatients the question can be completed via ward TVs. 

The test is part of a way of gathering patient feedback and driving improvement in NHS hospital services across the country, which was implemented in 2013 for all acute NHS Trusts.

We also introduced the test in maternity services in October 2013 and November for community hospitals and rolled this out to outpatients and community services in 2014.

The test aims to encourage patient and service user feedback, show patients and service users that their views and experiences matter to the NHS, and helps to improve care and let people know where they can get the best care.

The results of the test allow patients and the public to compare healthcare services and clearly identify the best performers, as well as those who need to improve.

The results are available online for you to see how the trust is performing for the areas above. Visit the NHS Choices website to view our results.

Staff Friends and Family Test

All staff working at Wye Valley NHS Trust have the opportunity to give their feedback confidentially via the Staff Friends and Family Test (FFT).

This is the FFT question that staff are asked to give their feedback on at least once a year:

  • Would you recommend this organisation to friends and family as a place to work or if they needed treatment?


Staff feedback helps us to improve the services we provide to benefit both patients and staff.  Once the results are available nationally they will be published on the NHS England website.  Click here to access the NHS England website.

 

© Wye Valley NHS Trust 2014