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Trust highlighted for open reporting culture in newly published league table

Wye Valley NHS Trust has been named in the top 25 per cent of Trusts for the way it learns from mistakes.

Today (Weds, March 9) the Secretary of State unveiled the “learning from mistakes league” which placed Wye Valley NHS trust in 53rd position out of a total of 230 Trusts.

It rated the Trust as “good” to reflect the high levels of openness and transparency in the way it learns from mistakes and reports incidents.

The Trust has been working to improve the culture of the organisation in recent years and has worked with staff across all disciplines and at all levels to raise awareness of the need to report incidents, to improve the way the organisation learns from its mistakes and to improve the support given to staff who report an incident.

“We’re pleased with the rating,” said Dr Susan Gilby, the Trust’s Medical Director, “but we’re not complacent and we aim to continue to improve in this important area,” she added.

“The welfare and safety of our patients is our priority. We will not compromise on this and a great deal of work has taken place recently to improve the way we report and respond to incidents.

“We have systems and processes to share learning across the Trust and also to share good practice. This all contributes to our developing culture of continuous quality improvement. The recognition of this work is a credit to all our staff.”

During 2015 the number of incidents reported by staff has increased significantly. However there has been no increase in harm to patients. This demonstrates that staff members are more aware of incidents and are more willing to report them.

“The good news is that while our reporting of incidents has gone up considerably, the number of incidents where patients have been harmed has fallen over the same period. It means that patients can be reassured that our staff members are more safety conscious and more vigilant than ever.

“This also goes some way to addressing the concerns of the Care Quality Commission which raised the way the Trust reported incidents and learnt from them as a weakness when it inspected the Trust in June 2014.”

The Trust’s “good” rating reflects the results of the recent NHS staff survey which showed that WVT’s staff members were above average for reporting errors, near misses or incidents and more felt able to contribute towards improvements at work when compared with other similar Trusts.

The survey also showed that more staff were confident to report unsafe clinical practice if they saw it now than they were 12 months ago.

“We have developed a robust quality improvement programme and we are committed to seeing this through. Patient safety is our priority and we shall continue to embed processes which ensure our services are safe, compassionate and sustainable,” added Dr Gilby.


Notes to Editors:

Follow this link to access the league table.


  • Wye Valley NHS Trust is the provider health services across Herefordshire and beyond. The Trust exists to improve the wellbeing, independence and health of the people we serve. We are the leading provider of health care in Herefordshire.
  • By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.
  • With an estimated annual turnover of around £160 million, we employ around 3,000 plus staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.

For further information please contact:

John Burnett, Communication and Engagement Manager, Wye Valley NHS Trust: 01432 372928 or Fiona Gurney, Communications Officer 01432 355444 ext. 5105.

Contact Details

John Burnett
Communication and engagement manager
Tel: 01432 372928

Amanda Millichip
Communications officer
Tel: 01432 355444 Ext: 5105

Fiona Gurney
Communications officer
Tel: 01432 355444 Ext: 5105


Postal address:

Wye Valley NHS Trust
The County Hospital
Trust Headquarters
Union Walk

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