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Herefordshire residents reminded about NHS alternatives available over Easter weekend

Press release – April 11 2017


Herefordshire residents reminded about NHS alternatives available over Easter weekend

Local residents are being reminded of the alternatives to a visit to the Emergency Department at the County Hospital over the Easter weekend.

The department is only for serious injuries or illnesses – and people who turn up there with minor injuries may end up waiting a long time while staff attend urgent patients.

Jon Barnes, chief operating officer at Wye Valley NHS Trust, said: “Traditionally we can be busy over bank holiday weekends. Easter is no exception so we’re urging people to consider alternatives and only attend the Emergency Department if they have a serious injury or illness.”

Dr Ian Tait, GP and Clinical Chair for Herefordshire Clinical Commissioning Group, added: “There are a number of NHS alternatives available which local people can access for minor injuries and illnesses and we would urge residents to use these where appropriate.

“These include: contacting your GP, visiting your local pharmacy as they can treat minor illnesses and injuries, book an appointment though the Taurus extended hours GP services or visit a minor injury units. If you are unsure which service you need or require non-emergency medical guidance, free advice is available 24 hours a day by calling NHS 111”.

He also advised that people should make sure they have medication at home to deal with minor injuries and common ailments like coughs, sneezes, colds and upset stomachs, and those with long-term conditions like asthma, heart conditions and diabetes should collect any repeat prescriptions they might need before the bank holiday.

NHS alternatives:

Telephoning NHS 111

  • Seek advice from your local pharmacy.  For more information on local health services, visit
  • Using the Taurus extended hours GP services at Wargrave House Surgery, St Owen Street, Hereford; The Marches Surgery, Westfield Walk, Leominster; and Pendeen Surgery, Kent Avenue, Ross on Wye, which are available by appointment from 8am to 8pm on Saturdays and Sundays.  Visit (7 day access)
  • Visiting the Herefordshire walk-in GP Access Centre, by ASDA, Belmont Road, Hereford, which is open 8am-8pm
  • Attending the Ledbury Community Health and Care Centre Minor Injury Unit which is open 24- hours-a-day, or Leominster Community Hospital and Ross Community Hospital Minor Injury Units which are open from 8.30am to 5.30pm, Monday to Friday only
  • Visiting Kington Health and Social Care Centre Minor Injury Unit which is open from 8am to 8pm

Notes to Editors WVT:

  • Wye Valley NHS Trust is a provider of health services across Herefordshire and beyond. The Trust exists to improve the wellbeing, independence and health of the people we serve.
  • By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.
  • With an estimated annual turnover of around £180 million, we employ around 3,000 staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.

For further information please contact:  John Burnett, Communication and Engagement Manager, Wye Valley NHS Trust: 01432 372928 or Amanda Millichip, Communications Officer 01432 355444 ext. 5105.

The above should be viewed in the context of the draft Sustainability and Transformation Plan (STP) which was published in November 2016. It is ‘owned’ by all local health and care organisations working across Herefordshire & Worcestershire, supported by Voluntary Sector representatives.

It’s really early days and at this stage just sets out a direction of travel for the next 4/5 years. We are not consulting on the draft plan, instead through an initiative called Your Conversation we’re having a very early discussion with local people about how this sounds.

There are some STP headline priorities, which are:

  • Doing more to prevent illness and encouraging people to live healthier lives
  • Encouraging people to self-care or self-manage more of the routine aspects of their conditions
  • Improving access to GP appointments
  • Improving our community services which care for people at home, including making better use of technology
  • Changing role for Community Hospitals
  • Easier access to emergency/urgent care
  • Making our acute and specialist services more sustainable

For more info visit

Contact Details

John Burnett
Communication and engagement manager
Tel: 01432 372928

Amanda Millichip
Communications officer
Tel: 01432 355444 Ext: 5105

Fiona Gurney
Communications officer
Tel: 01432 355444 Ext: 5105


Postal address:

Wye Valley NHS Trust
The County Hospital
Trust Headquarters
Union Walk

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