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Call for volunteers to inspect local hospitals food and cleanliness

Press release – March 8 2018


Call for volunteers to inspect local hospitals food and cleanliness

The quality of hospital food, the cleanliness of wards and the privacy and dignity of patients at the county’s hospitals are to be put under the microscope by members of the public in the coming months.

People who have had experience of their local hospital will carry out spot checks as part of a government initiative to drive improvements to hospital environments.

Called the Patient Led Assessment of the Care Environment (PLACE) programme, the inspections of hospital facilities focus on non-clinical issues and look at how the care environment supports patients’ privacy and dignity, food, cleanliness and general building maintenance and decor.

The result of the teams’ unannounced assessments will be published.

The Trust is calling for volunteers who, as well as commenting on the general cleanliness and décor, will also have the opportunity to pass judgement on the quality of hospital food.

Lucy Flanagan, director of nursing at Wye Valley NHS Trust, said: “We welcome the opportunity to open our doors for these unannounced inspections and to receive feedback from the people that count - patients and local people.”

“Volunteer inspectors will need to undertake a one and a half hour training session, to be held on 22 March, 5pm to 6.30pm, and 3 April, 12.30pm to 2pm, at Hereford County Hospital, which will include guidance on their role and the purpose of the PLACE programme, and need to be available for the inspections taking place at each of our four hospital sites. 

“The inspections are due to begin soon at Hereford County Hospital, Ross-on-Wye, Leominster and Bromyard Community Hospitals, although no date can be given as they are unannounced. 

“If you are interested in taking part and have experience of your local hospital, please call Christine Rees, on either a Monday, Tuesday, Thursday or Friday, between 9am and 2pm, on 01432 355444 ext 5121 or email Christine.rees@wvt.nhs.uk by 20 March”.

Guidance from the NHS Commissioning Board stipulates that current hospital staff, and those who have worked for the hospital in the last two years, cannot become members of the inspection teams.

Representatives from local voluntary sector groups and Herefordshire Healthwatch are welcome to become volunteer inspectors along with members of the public.



Note to editors:

Wye Valley NHS Trust is a provider health services across Herefordshire and beyond.

The Trust exists to improve the wellbeing, independence and health of the people we serve. We are the leading provider of health care in Herefordshire.

By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.

With an estimated annual turnover of around £180 million, we employ around 2,700 plus staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.

For further information please contact the Trust communication team on 01432 372928 or 01432 355444 x5105.

Contact Details

John Burnett
Communication and engagement manager
Tel: 01432 372928
Email: John.Burnett@wvt.nhs.uk

Amanda Millichip
Communications officer
Tel: 01432 372928
Email: Amanda.Millichip@wvt.nhs.uk

Fiona Gurney
Communications officer
Tel: 01432 372928
Email:  Fiona.gurney@wvt.nhs.uk


Postal address:

Wye Valley NHS Trust
The County Hospital
Trust Headquarters
Union Walk

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