Press release – November 22 2019

2019/043

Outpatients at Hereford County Hospital will now find it easier when they arrive for appointments after new patient self check-in kiosks were switched on for the first time.

The two hi-tech kiosks, located in Oxford suite near the Hospital’s main entrance, will mean shorter queues and a quicker check-in process for patients.

The kiosks can provide information in a choice of languages, have large print and can be used in high-contrast mode to help visually impaired patients.

“Each day we can have upwards of 350 patients check in for appointments at Oxford suite and the self-check in kiosks aim to improve the patient journey and reduce queues.   Similar kiosks are used at a number of Hospitals and local GP surgeries and are well used and liked by patients” said Shirley Michael, Project Lead. 

The two kiosks are being trialled and monitored for three months before rolling out to other outpatient areas in the Trust.

“If patients have concerns the kiosks are supported by Reception staff who continue to deal with other queries and follow-up appointments.  The first week has gone very well and we have had lots of positive feedback from patients using them” added Shirley.

Ends 

Pic caption:

Pictured left to right are: Receptionist Evie Crawford, Shirley Michael and Oxford Suite Outpatients Team Leader Tanya Probart. 

Notes to Editors WVT:

• Wye Valley NHS Trust is a provider of health services across Herefordshire and beyond. The Trust exists to improve the wellbeing, independence and health of the people we serve.
• By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.
• With an estimated annual turnover of around £185 million, we employ around 3,000 staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.

For further information please contact:

Fiona Gurney, communications officer, or John Burnett, Communication and Engagement Manager, Wye Valley NHS Trust: 01432 372928