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Press release – 22 April 2020
Wye Valley NHS Trust patient hearing aid repair service ‘drop off only’ points set up
Patients of Wye Valley NHS Trust (WVT) can continue to access the hearing aid repair service, which is being run by the Trust at dedicated ‘drop off only’ points across the county.
The ‘drop off only’ service is available for WVT patients with NHS hearing aids that require repair, whilst the hearing aid clinics remain closed, and WVT patients can also post hearing aids to the hospital for repair.
‘Drop off only’ points have been organised at Hereford County Hospital, Leominster, Bromyard, Ledbury and Ross Community Hospital main reception areas.
Patients need to label hearing aids with their full name, address, date of birth, NHS hospital number if known, what the fault is, and place them in a sealed envelope addressed to the Audiology Department at Wye Valley NHS Trust – see details below, and drop them off at one of the locations below or post them to the hospital.
Samantha Cooper, head of audiology at Wye Valley NHS Trust, said: “It’s important that patients do not attend our hearing aid clinics, as these remain closed as part of our coronavirus infection control measures.
“We now have ‘drop off only’ points in all of our hospital main reception areas where patients or their relatives can hand in the hearing aids to reception. These will be collected, repaired by our audiologists and returned to patients by post. Patients can also post the hearing aids to our audiology department for repair if they can access the postal service. Please bear with us as it may take a little longer to get the hearing aids back to you via the post and we are doing everything possible to process them as quickly as possible.
“Please do not attend the hospital if you have symptoms of coronavirus (a high temperature or a new, continuous cough) or you feel unwell”.
“If you only require battery replacements or you require advice regarding your hearing aids please call us on 01432 372939”.
Drop off points, Monday to Friday, 9am to 4pm:
- Hereford County Hospital – main reception – hand in at reception
- Ross Community Hospital – main reception – hand in at reception
- Leominster Community Hospital – main reception – hand in at reception
- Bromyard Community Hospital – main reception – hand in at reception
- Ledbury Community Hospital – main reception – hand in at reception
Department details: Audiology department, County Hospital, Wye Valley NHS Trust, Union Walk, Hereford. HR1 2ER.
Details required: Patients need to label hearing aids with their full name, address, date of birth, NHS hospital number if known, what the fault is, and place them in a sealed envelope addressed to the Audiology Department at the above address.
Notes to Editors WVT:
- Wye Valley NHS Trust is a provider of health services across Herefordshire and beyond. The Trust exists to improve the wellbeing, independence and health of the people we serve.
- By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.
- With an estimated annual turnover of around £185 million, we employ around 3,000 staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.
For further information please contact:
Fiona Gurney, communications officer, or John Burnett, Communication and Engagement Manager, Wye Valley NHS Trust: 01432 372928