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WVT welcomes visitors back into its Herefordshire hospitals

Press release – August 18 2020


The visiting restrictions put in place earlier this year to protect patients, visitors and staff in the wake of the Covid-19 pandemic, are being eased at Herefordshire’s hospitals this week.

This will be good news for patients who have been in hospital for ten days or more who will now be able to have visitors under a restricted visiting regime – although no children under the age of 16 will be permitted to visit other than in exceptional circumstances.

Wye Valley NHS Trust, which runs Hereford County Hospital and the community hospitals at Ross-on-Wye, Leominster and Bromyard, appreciates the benefits receiving visitors has on its patients and feels the time is now right to allow visitors into its hospitals.

Lucy Flanagan, Director of Nursing at the Trust, said: “We want to pay tribute to all those patients who have been in hospital during the last few months and who have not been allowed to see visitors.

“We know this hasn’t been easy but want to thank them for respecting the visiting restrictions, this has enabled us to ensure patients are being treated in the safest environment possible.

“We know patients benefit from seeing visitors and during the outbreak we’ve made use of technology to allow virtual visitors onto our wards, we also introduced the “thinking of you” and “hearts connected” initiatives.

“We appreciate this isn’t the same as having a real person beside your bed so we’re pleased to be able to lift visiting restrictions in a way which is safe for our patients, visitors and staff members.

“There are still a few areas of the hospital where we cannot safely allow visitors, so the restrictions have not entirely been lifted, but for those patients who have been in for ten days or more, it now means they can now see visitors.”

All visitors will be screened at the entrance to the hospital – this means having temperatures checked and checks made to ensure they are not at risk of bringing an infection onto the hospital site.

Visitors will also be required to wear a surgical mask and maintain good hand hygiene. Patients will also be required to wear a surgical mask during the visit if clinically appropriate.

The visiting arrangements at Hereford County Hospital are:




  • Paediatrics

No change – a nominated parent or carer can be present at all times

  • Maternity
  • 1 birth partner can attend delivery suite throughout the stay
  • 1 birth partner can attend triage for labour assessment
  • 1 birth partner can attend for Induction of labour process between 10am-6pm
  • On the maternity ward - for antenatal women 1x birth partner can visit between 4-6pm, for postnatal women 1x partner or visitor can visit for 1x2hr session either between 10am-12pm, or  4pm-6pm (via appointment to ensure no more than 2 visitors per bay)
  • Intensive Care Unit
  • Frome Ward (covid area)
  • Aucte Medical Unit
  • Orthopaedic unit GAU (covid-free elective surgery area)

Visiting currently not permitted – however special arrangements will be made for patients receiving end of life care.

  • Monnow Ward
  • Leadon Ward
  • Redbrook Ward
  • Wye Ward
  • Lugg Ward
  • CCU Ward
  • Arrow Ward
  • Teme Ward
  • Frome Ward (covid-free area)
  • Visiting is permitted for patients who have been in hospital for ten days or more
  • A single nominated visitor will be permitted to visit the patient for the duration of their stay (not multiple visitors on different occasions)
  • All visits must be booked by prior appointment with the nurse in charge
  • Visiting hours Monday to Friday 6-7 pm, Sat/Sun 2-3 pm
  • Maximum of two visitors at any one time in multiple bedded bays
  • For Leadon and Monnow Ward the maximum number of visitors in the main ward area is 8 (4 per 7 bedded section) plus side rooms


Visiting arrangements at WVT’s community hospitals are:





Max no of visitors per slot






4 x ½ hour slots


Ross (weekdays)



2 x ½ hour slots


Ross (weekends)



2 x ½ hour slots




Max 1 hour slots


“Where there have been exceptional circumstances we have allowed visitors during the pandemic and this will continue. We understand every patient is different, as are their needs and those of their family members.

“All we ask is that any visit is booked with the nurse in charge first,” added Lucy.


 Notes to Editors WVT:

  • Wye Valley NHS Trust is a provider of health services across Herefordshire and beyond. The Trust exists to improve the wellbeing, independence and health of the people we serve.
  • By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.
  • With an estimated annual turnover of around £185 million, we employ around 3,000 staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.

For further information please contact:

Fiona Gurney, communications officer, or John Burnett, Communication and Engagement Manager, Wye Valley NHS Trust: 01432 372928

Contact Details

John Burnett
Communication and engagement manager
Tel: 01432 372928
Email: John.Burnett@wvt.nhs.uk

Amanda Millichip
Communications officer
Tel: 01432 372928
Email: Amanda.Millichip@wvt.nhs.uk

Fiona Gurney
Communications officer
Tel: 01432 372928
Email:  Fiona.gurney@wvt.nhs.uk


Postal address:

Wye Valley NHS Trust
The County Hospital
Trust Headquarters
Union Walk

Contact the press office


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