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Trust welcomes CQC report on emergency care at Hereford County Hospital

Press release – February 24 2021


Care Quality Commission inspectors who visited Hereford County Hospital concluded that patients in the Emergency Department (ED) receive good care.

The team of inspectors carried out an unannounced visit to the hospital’s ED in mid-December when the staff were coping with the usual winter pressures as well as the additional pressure of caring for dozens of Covid patients.

A report outlining their findings has been published today (Weds, Feb 24) in which urgent and emergency services at Hereford County Hospital maintained the overall rating of “good.”

The inspectors highlight the fact that level of care remained consistent despite the added pressures caused by the pandemic and they were impressed by the “strong leadership” of the department where staff and managers worked together with mutual respect to ensure high quality care for their patients.

They also reported that staff spoke with pride about the department and said how happy they were to work there.

“We believe the report is a balanced and accurate reflection of our urgent and emergency services, in particular as it highlights the high quality of care we are giving our patients despite the extra pressures we see in winter being added to by the pressures caused by the pandemic,” said Jane Ives, the Trust’s Managing Director.

“The dedication, commitment and professionalism that our staff have shown throughout the last 12 months has been extraordinary. This is reflected right across the organisation and the CQC inspectors rightly singled this out as a key element of our success.

“We know what we have to do and will continue to build on the plans and processes we have in place. We have an extensive refurbishment of the Emergency Department taking place and a new Same Day Emergency Care facility is due to open its doors within days and a new Paediatric assessment until within the next few weeks.

“This can only improve the quality of care and experience of our patients,” added Jane.


Note to Editors WVT:

  • Wye Valley NHS Trust is a provider of health services across Herefordshire and beyond. The Trust exists to improve the wellbeing, independence and health of the people we serve.
  • By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.
  • With an estimated annual turnover of around £185 million, we employ around 3,000 staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.

For further information please contact:

Fiona Gurney, communications officer, or John Burnett, Communication and Engagement Manager, Wye Valley NHS Trust: 01432 372928

Contact Details

John Burnett
Communication and engagement manager
Tel: 01432 372928
Email: John.Burnett@wvt.nhs.uk

Amanda Millichip
Communications officer
Tel: 01432 355444 Ext: 5105
Email: Amanda.Millichip@wvt.nhs.uk

Fiona Gurney
Communications officer
Tel: 01432 355444 Ext: 5105
Email:  Fiona.gurney@wvt.nhs.uk


Postal address:

Wye Valley NHS Trust
The County Hospital
Trust Headquarters
Union Walk

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