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Hillside unit

There are three community hospitals within Herefordshire based at Bromyard,Hillside Leominster and Ross-on-Wye and three intermediate care facilities based at Kington, Ledbury and Hillside unit in Hereford. 

Patients who require a period of rehabilitation at a community hospital or intermediate care facility will need to have an assessment undertaken of the support they will need during their stay. This assessment will consider which community hospital/intermediate care facility in Herefordshire can best meet their needs.

The Hillside unit is a reablement unit in the south of Hereford city, funded by the NHS and Herefordshire Council. The modern, well-equipped facility was built in 2003. It is a rehabilitation centre, led by Physiotherapists and Occupational Therapists, who work with you to help you recover. There are also Nurses and medical cover.

If you are unable to remain or immediately return home following a period of illness, a short stay in one of the 22 en-suite single bedrooms while you regain your skills and confidence may be arranged. Your stay could be for a few days or up to 6 weeks.

As part of your rehabilitation, to develop or regain your skills, you can use the adapted bathrooms, treatment room and kitchens, to practice your skills and regain confidence, or learn alternative techniques to achieve greater independence.

Our Occupational Therapists, Physiotherapists and trained Reablement Assistants will work with you. A qualified Nurse will be available to administer medication if you need assistance with this. We also have a Social Worker based within the Centre who can provide advice or arrange support if required.

Preparing for your stay in hospital

A patient information booklet is available by clicking 
here for you to read to help you prepare for your stay in hospital.  This information will also be available for you at your bedside if you are staying overnight in one of our hospitals.

Going Home

You will be assessed throughout your stay with us, and before you leave our team will help you to arrange any on-going support you may need. We will tell you who to contact if you experience any difficulties or problems, and will be in touch, after your discharge, to see how you are getting on.

Friends and Family Test

The Friends and Family Test is a simple question that patients are asked about the care they have received.  The test is part of a  way of gathering patient feedback and driving improvement in NHS hospital services across the country. To find out more about the Friends and Family Test click here.

Dementia care

There are currently 800,000 people diagnosed with dementia in the United Kingdom.  Every day in an acute hospital approximately 60 to 65 percent of inpatients will be suffering with dementia, confusion and/or delirium.

At this Trust, we have a skilled multidisciplinary team who aim to improve the care and experience for both patients and carers. 

We have a number of initiatives in place to raise awareness amongst our staff of the signs and symptoms of dementia so that we can provide the best possible care for our patients. To find out more Visit our dementia care page.

To make your stay more comfortable

  • All of our rooms are en-suite and have televisions, radios and coin-operated telephones.
  • Meals are served in the two dining rooms at the Centre.
  • Visiting hours are 2:00pm to 4:00pm and 6:30pm to 8pm. Additional opening hours Saturday and Sunday: 11:00am to 12:00pm. We do not encourage visiting outside these times except in exceptional circumstances or by prior arrangement.
  • There is a choice of menu for each meal. If you require a special diet because of your condition this will be provided. Please let staff now if you have any other special requirements.
  • You can order newspapers Monday to Friday. There is a small shop nearby and, as part of your rehabilitation, you may be encouraged to go there to buy any other items you require.
  • A hairdresser visits the Centre once a week. Please ask staff if you would like to make an appointment.
  • Ministers of all the local churches can visit and we will be happy to make arrangements.
  • There are water coolers near to all the rooms.

There is free parking at the Centre.

The nearest bus stop is immediately outside the Centre with regular buses to the centre of Hereford. Details are available via 0870 608 2 608. The nearest railway station is in Hereford.

Podiatry service

The Trust also provides a podiatry service.  Our Podiatry department's priority is to provide care for patients who have a significant foot condition and a relevant medical history.  Many of these patients require ongoing treatment. Visit our podiatry page to find out more.

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Hillside unit
Pentwyn Avenue
Office Tel No: 01432 371 800
Visiting times

Visiting 7 days per week:

2:00pm to 4:00pm
6:30pm to 8:00pm

Additional weekend visiting hours:

11:00am to 12:00pm

If you have any special requests please discuss with the nurse in charge.

For security and safety the front door has to be locked out of office hours and at weekends.

Can we ask that visitors are patient when entering or leaving the building. Staff will be with you as soon as possible. 

© Wye valley NHS Trust 2017