Visiting has been stopped at our hospitals and there are changes in place to a number of services. For more details visit our Coronavirus page
Accident and Emergency
The Accident and Emergency Department (A & E) at The County hospital operates 24-hours a day, 365 days a year.
Do not leave your home if you have coronavirus symptoms
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
How to Find Us
If you're bringing a friend or relative to the A & E department there is a short stay pay and display car park with limited spaces at the front of A & E.
What to expect on arrival
- When you arrive at the Accident & Emergency Department, at The County Hospital in Hereford, as a patient, after registration, you will be assessed by a nurse who will determine the nature of your illness or injury and how urgent it is for you to be seen. Read more about what to expect on arrival.
- How long you will have to wait will depend on the number of patients attending at the time and the complexity of their problems.
- We continue to strive to see and treat all A & E patients within 4 hours and we are now working further to reduce this waiting time to within 2 hours.
If you have a minor injury or illness
If you have a minor illness or injury click on the link below to access information and contact details for: self care; local pharmacies; GP surgeries, out of hours GP access; emergency dental treatment; Minor Injury Units and when to call NHS 111.
Please note: Minor Injury Units at Leominster Community Hospital and Ross Community Hospital and Ledbury are CLOSED. Please call NHS 111 if you need medical advice for minor illnesses or ailments.
Find out about alternative NHS services including minor injury units.
Clinical assessment unit
- Our Clinical assessment unit works alongside the A&E department allowing specialist hospital staff to rapidly assess and diagnose patients whose condition can be treated without the need for an overnight stay in hospital.
- It operates seven days a week.
- Patients are referred to the unit by A&E staff or their GP for conditions such as chest problems, abdominal pain, and seizures.
Friends and Family Test
- The Friends and Family Test is a simple question that patients are asked about the care they have received. The test is part of a way of gathering patient feedback and driving improvement in NHS hospital services across the country. To find out more about the Friends and Family Test click here.
To contact us call
If you have a minor injury or illness, Find alternative NHS services available.