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Patient Experience Team

We're here to help

  • Advise and support patients, their families and carers
  • Provide information on NHS services
  • Listen to your concerns, suggestions and queries
  • Help sort out problems quickly on your behalf

What we do

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We are here to help with any questions, compliments or concerns you may have. If you are not happy with the service you are receiving or have a concern that you want answering please contact a member of our staff in the first instance.

However, if you do not feel comfortable talking directly to one of the staff providing your care, or would just prefer to talk to someone who is not directly involved in the care you receive, we can help you.

Please contact us if you need advice, have concerns, or don't know where to turn. .

Why contact us?

We know people sometimes don't raise their concerns because they don't want to make a formal complaint, or feel that they don't want to add burden to already busy staff. However, we want to know when our services are not working well, so that we can continue to improve them, contacting us can help you and help Wye Valley NHS Trust improve our services too.

How can you contact us?

Our service is available:
Monday to Thursday - 8.30am to 5pm
Friday 8.30am to 4.30pm

Call us directly on 01432 372986, on the mobile number 07825681801 or can email us using either makingexperiencescount@wvt.nhs.uk or pals@wvt.nhs.uk

If your call is urgent and out of normal working hours please contact the Hospital switchboard on 01432 355444.

Click here to find out about ways to give feedback or click here to find out about making a complaint.

Useful information

Click here to access leaflet about how to make comment, compliment, concern or a complaint.

Contact Details

Manager
Steph Cholmondeley

Officers
Hayley O'Donovan 

Support Worker
Heather Ferriday

Receptionists
Heather Morgan

Nathan Carpenter

Tel: 01432 372986

 The Patient Experience Team service is available Monday to Friday, 8.30am to 4.30pm. If your call is urgent and out of normal working hours please contact the Hospital switchboard on 01432 355444

© Wye Valley NHS Trust 2014