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Wye Valley NHS Trust

About Wye Valley NHS Trust

Lead nurse communities

Wye Valley NHS Trust is the provider of healthcare services at Hereford County Hospital, which is based in the city of Hereford, along with a number of community services for Herefordshire and its borders. We also provide healthcare services at community hospitals in the market towns of Ross-on-Wye, Leominster and Bromyard. The Trust also delivers a reablement service from a city centre site called Hillside.

The Trust exists to improve the wellbeing, independence and health of the people we serve.

We have a strong clinical network with trusts in Birmingham, Worcester, Gloucester and Cardiff.

Our workforce of around 3,000 provides a range of specialist and generalists functions. We have strong clinical network connections with trusts in Birmingham, Worcester, Gloucester and Cardiff.

With an annual turnover of around £180 million, serving a population of 180,000, the Trust is one of the smallest rural District General Hospitals in England. We work hard to deliver across traditional boundaries to provide integrated care in order to deliver a standard of care we would want for ourselves, our families and friends.

Gen Hosp External

The key principles of Wye Valley NHS Trust are to improve the health and wellbeing of the people we serve in herefordshire and the surrounding areas.

We combine the opportunity to work with state-of-the-art equipment within a highly trained multi-disciplinary team environment, whilst enjoying the unique benefits of city living with a country lifestyle in herefordshire and the surrounding areas.

Join us and we'll provide a supportive, high quality, diverse and interesting experience incorporating continuous professional development and a varied caseload to broaden your skills and knowledge. 

Established in 2011 

Wye Valley NHS Trust was established on 1 April 2011.  This followed extensive stakeholder engagement with our colleagues in health, social care and the third sector.  

The Trust was England’s first integrated provider of acute, community and adult social care services bringing together Hereford Hospitals NHS Trust, NHS Herefordshire’s Provider Services (excluding Mental Health) and Herefordshire Council’s Adult Social Care services (under a Section 75 arrangement).  The Section 75 arrangement with Herefordshire Council ended in September 2013 and the Trust no longer provides adult social care.

With an estimated annual turnover of around £180 million, we employ around 3,000 staff with the aim of building new relationships between our staff, patients, service users and their carers, and with the wider community.

Trust’s response to the francis report

The Francis Report, which followed the public inquiry into failings in care at Mid-Staffordshire NHS Foundation Trust, was published in February 2013.  It identified significant failings at Mid-Staffordshire hospital - these are failings which could occur anywhere in the NHS.

Wye Valley NHS Trust acknowledges there is no room for complacency and has reviewed the findings and recommendations of the report. This Trust’s priority is the health and welfare of its patients, and has established a team to make sure any lessons that can be learnt following the publication of the Francis Report are acted upon.  Some of these key actions which have now been completed include: 

  • We reviewed and updated our complaints procedures to make it easier for patients to register concerns and to ensure complaints are acted upon
  • We are instilling a fresh commitment to openness and transparency across the whole of the organisation
  • We have reviewed our training programmes for nursing staff in relation to the development of their leadership skills and will review our development programme
  • We have improved compliance with our hygiene requirements for staff and visitors through extra hand sanitisers, training for staff and posters to remind visitors
  • We have given each of our Board members specific responsibility for specific areas of operation
  • We have reviewed our whistleblowing policy to ensure honesty and transparency are the norm

Key principles

The key principles of Wye Valley NHS Trust are to improve the health and well being of the people we serve in Herefordshire and the surrounding areas.

We continue to work across traditional boundaries to provide integrated care in order to deliver a standard of care we would want for ourselves, our families and friends.

We are a clinical and practitioner-led organisation owned by our local community and staff.

Vision, mission and values

View the Trust's vision, mission and values.


Sodexo                                                     Sudexo

Wye Valley NHS Trust work closely with sodexo.  Sodexo is our long-term strategic partner by designing, managing and delivering a range of services to deliver excellent patient care. Sodexo has been running services at the county hospital since 1999.  There are 340 Sodexo staff on site working.

Services include:

  • On-site services range from cleaning, reception and food services through to asset maintenance.  Sodexo support clients to enhance their employees’ well-being and ways of working in the hospital.

Every year Sodexo: 

  • Attends to over 7,000 equipment breakdowns
  • Serves more than 600,000 drinks and 260,000 meals to patients
  • Provides over 1 million pieces of laundry for the hospital
  • Collects and disposes of 50,000 clinical bags
  • Welcomes 250,000 customers to its retail outlets

Visit Sodexo for more information on services they provide.


© Wye Valley NHS Trust 2014