Visiting arrangements

More information is available on the visiting page

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Wye Valley Trust is committed to improving your experience of this site. We would appreciate your views on our accessibility, email if you have any comments or if you have any difficulties accessing the required information on this website.

Accessibility standards

What standards does this website meet for accessibility?

The site has been designed to meet the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) A-level standard. You can read more about these standards at the WWW consortium website.

Screen resolutions

Which screen resolution do you recommend for viewing this website?

The recommended minimum display settings for the pages are 1024x768 and 16-bit colour (65,536 colours or thousands of colours depending on your operating system).

Website accessibility features

We offer the following accessibility features on our site:

  • Sitemap
    This is linked to at the bottom of every page in the footer. 

How we test our website

This website is formally tested on a monthly basis. 

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Trust communications team in the first instance on 01432 372928 or the patient experience team on 372986 or email

Accessibility issues

Whilst Wye Valley NHS Trust strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We will make another assessment as part of plans to develop a new website.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Other parts of our site that currently are not fully accessible and not compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard

On our website 

  • map-based resources
  • Most older PDF documents aren’t fully accessible to screen reader software
  • Some of our online forms may be difficult to navigate using just a keyboard, We’ve assessed the cost of fixing the issues with navigating the forms using a keyboard and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
  • We will make another assessment as part of plans to develop a new website.

From external websites 

Some parts of this site link to or use content provided by other websites and we cannot guarantee that these resources are fully accessible. 

Useful links

NonVisual Desktop Access (NVDA) is a free and open source screen reader for the Microsoft Windows operating system. Providing feedback via synthetic speech and Braille, it enables blind or vision impaired people to access computers running Windows for no more cost than a sighted person.

Free site translation with Google Translate or Yahoo Babelfish

The Royal National Institute for the Blind (RNIB) website provides in-depth information for partially sighted web users.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS)



© Wye valley NHS Trust 2023