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We aim to provide a quality of care we would want for ourselves, our family and friends, and every year we receive more than 5000 compliments about our staff and services. 

We hope that you will tell us when we have got things right for you and also when things did not go so well. It is very important to us that we hear from you so that we can continually improve our services. 

How to contact us 


  • Please feedback any questions, queries, compliments, comments or complaints to Wye Valley NHS Trust using our feedback form.
  • A member of the Patient Experience Team will contact you shortly regarding your feedback.
  • Please ensure you click the send button to submit your completed feedback form to the hospital. You should then receive an email confirming that your feedback form has been sent. If you do not receive email confirmation, please telephone the Patient Experience Team on tel: 01432 372986


  • Alternatively, if you would prefer to contact us by telephone please ring the Patient Experience Team on 01432 372986
  • This service is available Monday to Friday, 10am to 4pm.
  • If your call is urgent and out of normal working hours please contact the Hospital switchboard on 01432 355444.

Alternatively if you would like to make a formal complaint click this link to find out more about how to do this, or contact the complaints team directly by calling on 01432 364191 or email

Contact the Chief Executive directly

  • If you would like to write to the Chief Executive with a comment,question or complaint, please contact:

Mr Glen Burley, Chief Executive

Trust Headquarters
Wye Valley NHS Trust
The County Hospital
Union Walk

Direct Line: (01432) 364000

Going the extra mile - how to nominate our staff

Our going the extra mile scheme was introduced to acknowledge and celebrate staff dedication and achievement.

If you would like to nominate a member of Trust staff for going above and beyond the call of duty making a difference to the experience of patients, visitors, colleagues and clients please complete the form on the going the extra mile page


Contact Us


Our Main Contact Details:
Wye Valley NHS Trust
The County Hospital
Union Walk

Telephone: 01432 355444

Feedback Form

© Wye valley NHS Trust 2018