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Patient Experience Team

We're here to help

  • Advise and support patients, their families and carers
  • Provide information on NHS services
  • Listen to your concerns, suggestions and queries
  • Help sort out problems quickly on your behalf

What we do

We are here to help with any questions, compliments or concerns you may have. If you are not happy with the service you are receiving or have a concern that you want answering please contact a member of our staff in the first instance.

However, if you do not feel comfortable talking directly to one of the staff providing your care, or would just prefer to talk to someone who is not directly involved in the care you receive, we can help you.

Please contact us if you need advice, have concerns, or don't know where to turn. .

Why contact us?

We know people sometimes don't raise their concerns because they don't want to make a formal complaint, or feel that they don't want to add burden to already busy staff. However, we want to know when our services are not working well, so that we can continue to improve them, contacting us can help you and help Wye Valley NHS Trust improve our services too.

How can you contact us?

Our service is available:
Monday to Friday - 10am to 4pm

Call us directly on 01432 372986 or can email us pals@wvt.nhs.uk

If your call is urgent and out of normal working hours please contact the Hospital switchboard on 01432 355444.

Click here to find out about ways to give feedback or click here to find out about making a complaint.

Useful information

Click here to access leaflet about how to make comment, compliment, concern or a complaint.

Contact Details

Patient Experience Manager

Steph Cholmondeley

Complaints Co-ordinator

Toni Pope

PALS Officer

Hayley O'Donovan

PALS Support Worker

Heather Ferriday / Shirley Storey

Heather Morgan

PALS Receptionist

Nathan Carpenter

© Wye valley NHS Trust 2020