Visiting arrangements

More information is available on the visiting page

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Wye Valley NHS Trust

Patient Experience Team

Visiting arrangements and virtual visiting

We have eased visiting on a number of our wards. Find out more.

Helping you stay in touch with patients during COVID. We have some alternative ways that you can stay in touch with loved ones who are in hospital.

Information Hub and signposting for patients, carers and visitors – we’re here to help 

Our Information Hub and signposting service is available for patients, carers and visitors, which is located at Hereford County Hospital, opposite main reception. The Information Hub is run jointly with WVT trained volunteers and patient advice and liaison staff, in partnership with Talk Community.  Our friendly team is on hand at the Hub providing wellbeing information and signposting people to services, groups, and events across the county. Come along and find out more.

Patient experience team - We are here to help

The Patient Experience Team is here to help.  If you have an enquiry about Trust services or a concern about your care or that of a relative, we will do our very best to help you. Please call 01432 372986 - Monday to Friday, 10am – 1pm and 2pm – 4pm.

We're here to help

  • Advise and support patients, their families and carers
  • Provide information on NHS services
  • Listen to your concerns, suggestions and queries
  • Help sort out problems quickly on your behalf

What we do

We are here to help with any questions, compliments or concerns you may have. If you are not happy with the service you are receiving or have a concern that you want answering please contact a member of our staff in the first instance.

However, if you do not feel comfortable talking directly to one of the staff providing your care, or would just prefer to talk to someone who is not directly involved in the care you receive, we can help you.

Please contact us if you need advice, have concerns, or don't know where to turn. .

Why contact us?

We know people sometimes don't raise their concerns because they don't want to make a formal complaint, or feel that they don't want to add burden to already busy staff. However, we want to know when our services are not working well, so that we can continue to improve them, contacting us can help you and help Wye Valley NHS Trust improve our services too.

When a concern or feedback is raised with PALS, in order to process and review your concern and/or feedback, your patient record may be accessed and relevant information used appropriately.

How can you contact us?

Call us directly on 01432 372986 or can email us

If your call is urgent and out of normal working hours please contact the Hospital switchboard on 01432 355444.

Find out about ways to give feedback or about making a complaint.

If you need information in a different format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Trust communications team in the first instance on 01432 372928 or the patient experience team on 372986 or email

Useful information

Access leaflet about how to make a comment, compliment, concern or a complaint.

Contact Details

Patient Experience Manager

Alison Stemp

Patient Experience Co-ordinator

Kaye Coldrick

PALS Officer

Hayley O'Donovan

PALS Support Worker

Heather Ferriday
Shirley Storey
Kirstie Willis 

Support worker (complaints)

Eluned Richards

© Wye valley NHS Trust 2024