Wye Valley Trust Coronavirus

Visiting has been stopped at our hospitals and there are changes in place to a number of services. For more details visit our Coronavirus page

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Patient Experience Team

During the current covid19 our service is available as detailed below.

Thinking of you - inpatient letter service

We recognise that due to COVID 19 families are unable to visit loved ones and this can be a difficult time.

From Monday 13 April, we have put in place a new letter service in place, so that relatives/friends can email a letter to their loved ones who are inpatients in our hospitals.  

Our patient experience team will print the letters and deliver them to each ward daily.

What to do: 

  • Choose one family member or friend to send the letter to us
  • Include the patients full name, date of birth and
    ward/department where they are an inpatient
  • Email the letter and details to Thinkingofyou@wvt.nhs.uk

Please note that we will not be able to confirm receipt of these emails due to the volume of letters we will be receiving/delivering.  We operate this service Monday to Friday, 9am to 5pm, and Saturday and Sunday 10am to 2pm.

We are here to help

The Patient Experience Team is here to help.  If you have an enquiry about Trust services or a concern about your care or that of a relative, we will do our very best to help you. Please call 01432 372986.  From 13 April, our enquiry line will be open 7 days a week 9am to 5pm


We're here to help

  • Advise and support patients, their families and carers
  • Provide information on NHS services
  • Listen to your concerns, suggestions and queries
  • Help sort out problems quickly on your behalf

What we do

We are here to help with any questions, compliments or concerns you may have. If you are not happy with the service you are receiving or have a concern that you want answering please contact a member of our staff in the first instance.

However, if you do not feel comfortable talking directly to one of the staff providing your care, or would just prefer to talk to someone who is not directly involved in the care you receive, we can help you.

Please contact us if you need advice, have concerns, or don't know where to turn. .

Why contact us?

We know people sometimes don't raise their concerns because they don't want to make a formal complaint, or feel that they don't want to add burden to already busy staff. However, we want to know when our services are not working well, so that we can continue to improve them, contacting us can help you and help Wye Valley NHS Trust improve our services too.

How can you contact us?

Call us directly on 01432 372986 or can email us pals@wvt.nhs.uk

If your call is urgent and out of normal working hours please contact the Hospital switchboard on 01432 355444.

Click here to find out about ways to give feedback or click here to find out about making a complaint.

Useful information

Click here to access leaflet about how to make comment, compliment, concern or a complaint.

Contact Details

Patient Experience Manager

Steph Cholmondeley

Complaints Co-ordinator

Toni Pope

PALS Officer

Hayley O'Donovan

PALS Support Worker

Heather Ferriday / Shirley Storey

Heather Morgan

PALS Receptionist

Nathan Carpenter

© Wye valley NHS Trust 2020