Changes to visiting arrangements and a number of services are in place. For more details visit our Coronavirus page
There are a lot of rumours circulating about the COVID-19 vaccine, some of which are circulating on social media.
It can be difficult to tell what's fact and what's fiction, so we've pulled together a set of frequently asked questions to help you establish the facts for yourself.
To read the FAQs, follow THIS LINK
Do not leave your home if you have coronavirus symptoms and do not enter hospital/clinic buildings if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Use the 111 online coronavirus service to find out what to do - click here.
Visiting has been temporarily stopped at our hospitals - 8/1/21
The Trust has taken the decision to temporarily close its hospitals to visitors from 8 January 2021. This is due to the new variant of COVID-19 which is spreading quickly across the country.
We apologise for any upset this may cause and we have not taken this decision lightly.
It has been made for the safety of our patients and staff.
Outpatient clinics and elective surgery (planned)
We continue to contact patients, based on their clinical need which includes risk factors for each patient relating to Covid-19, to schedule their outpatient appointments and elective surgery, as appropriate.
The Trust continues to have social distancing and infection prevention measures in place, which includes an assessment area at the front of the hospital where we provide patients with a face mask, unless they have one of their own. Patients who display symptoms of coronavirus when they arrive may face having their appointment postponed.
Outpatients are being asked to arrive no earlier than 15 minutes prior to their booked appointment time and attend on their own. If this is not possible, the Trust is allowing patients to bring only one friend or relative where they require assistance. Children under the age of 16 are not allowed, unless the patient is a child. There may be situations in the clinic setting where a relative/friend is asked to wait outside the clinic room whilst a consultation takes place.
For patients attending for elective surgery (planned), they will be tested for Covid-19 prior to their procedure to ensure they don’t bring the virus onto the hospital’s wards. The Trust will contact each patient to arrange for this testing to take place 72 hours prior the date of hospital admission. All patients must self-isolate following their COVID 19 swab being taken, up until they are admitted to hospital. Some patients will be advised to self-isolate for longer than this prior to admission and they will be advised of this during their booking. We will not contact you regarding the test results, unless your swab is positive or void. You will be contacted in plenty of time to arrange this test and you do not need to call the Trust. However, if five days prior to your admission, we have not contacted you to arrange this please contact us using the details on your covid-19 testing leaflet for the Trust or the booking letter we sent to you. If you do have a positive test result for Covid-19 we will let you know and discuss if your appointment needs to be rearranged.
Patients staying in our hospitals will be required to wear a face mask during their stay as part of the Trust’s COVID-19 infection prevention measures. If there is an exception as to why you are unable to wear a face mask during your hospital stay, please just inform the staff on your arrival/during your stay.
If you have symptoms of coronavirus - high temperature, a new, continuous cough, and/or loss of taste/smell – please do not attend our hospitals/clinics and contact NHS111 for advice and contact the hospital to let them know that you cannot attend.
Virtual visiting arrangements - drop off belongings for inpatients, virtual video call, connected hearts, and 'thinking of you' letter service for relatives/friends to email a letter to their loved ones who are inpatients in our hospitals. Click here to find out more.
Health visiting - click here to find out about changes to our health visiting service.
- School nursing - click here to find out about changes to our school visiting service.
- Audiology - click here to find out more about audiology service changes.
- Dental access centre - at present we are providing dental pain relief if required for urgent treatment only. Click here to find out more.
- Maternity service - click here to access changes to this service
- Breast surgery - click here for updates.
- Bereavement service information - click here to access. This information is for relatives and next of kin.
Safeguarding children and adults (7 April)
- Safeguarding children - means protecting the most vulnerable from abuse or neglect. If you see something, are told something or something doesn’t feel right you need to report it. Click here to find out more and how to report concerns.
- Safeguarding adults - means protecting the most vulnerable from abuse and neglect. Click here to find out more and click on the poster(s) and contact details for reporting adult safeguarding concerns.
- Safeguarding adults ‘Advice for people self-isolating’ - we want to make sure that the most vulnerable are safe when they are self-isolating. Here are some things to think about if you are offered, or need, support during this time – click here to find out more and what to do if you feel unsafe.
- NSPCC Helpline
To further protect children and young people from harm, national government is working with the NSPCC to expand and promote its helpline. Parents or any adult will be able to call if they want someone to talk to, and they should get in touch if they are worried about a child or young person. Anyone with concerns should email firstname.lastname@example.org or call 0808 800 5000. Click the link to visit the helpline page on the NSPCC website.
Covid-19 The Road to Recovery video for patients and their families
Click here to view a short video by The Chartered Society of Physiotherapy to help patients who are recovering from Covid-19 to self-manage their symptoms with physiotherapy guidance. This illustrates what people can expect when recovering from Covid-19; reassuring them that it may take time to regain their energy and fitness. It also provides advice on simple measures that anyone can take to ensure the best recovery possible; like keeping active and partaking in low-intensity exercise. Patients who have concerns about their recovery from COVID-19 are encouraged to seek the advice of a Chartered Physiotherapist, GP or other Health Professional, who can provide bespoke advice and support.