Patient portal
My Health and Wellbeing patient portal – IMPORTANT UPDATE - August 2026
Wye Valley NHS Trust is transitioning to a new patient portal.
As we transition to the new patient portal, the current, My Health and Wellbeing portal, closed on 4th August.
This portal has been used by patients across Herefordshire and Worcestershire to access outpatient appointments, clinic letters and other health information online.
Unfortunately, the company that provides the current system is no longer able to continue supporting the service.
What this means for you
From 4th August:
- You will no longer be able to access the My Health and Wellbeing portal
- There will be a temporary pause before a replacement system becomes available
During this time, you will continue to receive all information about your care, including appointment details and clinic letters, via:
- Posted letters
- Telephone contact where appropriate
- SMS/Text reminders
Frequently Asked Questions
Q: Why has the patient portal closed
A: Our current provider is no longer able to offer this service. We are introducing a new, improved portal later this year.
Q: When will it close?
A: The portal closed on 4 August until the new system launches in Autumn.
Q: What happened to my account?
A: You will no longer be able to access your account. You will need to register again when the new system launches.
Q: How will I know about my appointments?
A: You will receive appointment details via letter/SMS Please check these carefully.
Q: Can I still change or cancel my appointment?
A: Yes. Please contact the relevant service using the details on your appointment letter.
Q: Can I see my letters online?
A: No. During this period, letters will be sent by post.
Q: Will this affect my care?
A: No. Your care will continue as planned. This change only affects how you access information.
Q: What should I do if I’m unsure about my appointment?
A: Contact the service directly using the contact details on your letter