Wye Valley NHS Trust

Patient portal

My Health and Wellbeing patient portal – IMPORTANT UPDATE - July 2026

Wye Valley NHS Trust is transitioning to a new patient portal.

As we transition to the new patient portal, the current, My Health and Wellbeing portal, will close on 4^th August 2026

This portal has been used by patients across Herefordshire and Worcestershire to access outpatient appointments, clinic letters and other health information online. 

Unfortunately, the company that provides the current system is no longer able to continue supporting the service. 

What this means for you 

From 4^th August: 

• You will no longer be able to access the My Health and Wellbeing portal 
• There will be a temporary pause before a replacement system becomes available 

During this time, you will continue to receive all information about your care, including appointment details and clinic letters, via: 

• Posted letters 
• Telephone contact where appropriate 
• SMS/Text reminders 

ACTION REQUIRED: What you need to do before 4^th August 2026 

You will need to print or download any appointment letters and clinical correspondence. 

Any information you have added into the patient portal yourself – eg goals, targets, medications etc - will no longer be available. This information cannot be printed or downloaded.

To print/download clinical letters/correspondence, follow these instructions:

1.    Log into the Patient Portal 

https://app.maiacares.com/myhealthandwellbeing 

2.    Click on My health 

 3.    Click on the Documents Tab 

 If you have any digital letters they will be presented as below 

4.    For each letter, click on View to open the letter. 

5.    Click on the Print or Download button to print or save a copy of the letter on your device. 

If you have a future appointment booked and would like a paper copy, please use the contact information provided in the letter. 

Frequently Asked Questions