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Quality and Safety

Quality and safety are at the heart of our services.

We are constantly driving improvement in safety, outcomes, access, efficiency and patient and service user satisfaction.

Wye Valley NHS Trust is regulated by the Care Quality Commission to provide care at a number of locations across the county. 

See our Care Quality Commission compliance status

Infection prevention and control

  • Infection prevention and control is a critical part of the Trust’s day-to-day work.

  • We have a zero tolerance approach to preventable healthcare associated infections and comply with the Care Quality Commission standard to ensure that people are protected from the risk of infection.

  • All our staff are committed to infection prevention with strong levels of compliance through audits.

Friends and Family Test

  • The Friends and Family Test, a national Department of Health initiative, was introduced nationally in April 2013.  It requires hospitals to ask patients receiving treatment whether they would recommend the ward/A&E department to family and friends.

  • We also introduced the test in maternity services in October 2013 and November for community hospitals and rolled this out to outpatients and community services in 2014.

  • The test aims to encourage patient feedback, show patients that their views and experiences matter to the NHS, improve patient care and let people know where they can get the best care. To find out more, visit our in-patients page.

Developing our culture of compassionate care

  • A compassionate caring vision for nurses launched nationally, has been rolled out across Wye Valley NHS Trust. 

  • The vision is based around six values – care, compassion, courage, communication, competence and commitment. The vision aims to embed these values, known as the Six C’s, in all nursing, midwifery and care-giving settings throughout the NHS to improve care for patients.

Safer staffing

Patient experience walk rounds

  • These have helped us further improve our services and the patient experience. Our Board members and senior management team regularly undertake patient experience walk rounds to the wards to talk to frontline staff and patients about quality and safety in our hospitals. This feedback helps us further improve our services and the patient experience.

Patient satisfaction surveys

  • The Care Quality Commission regularly carries out surveys with inpatients and outpatients to ensure patients are getting the care and support they need, which helps us understand the patient experience at this trust and continue to make improvements to our services.

Patient environment

  • All our hospitals have achieved an excellent or good rating as part of an NHS assessment of patient privacy and dignity, cleanliness, infection prevention and patient environment (for example bathrooms).

 Quality Account 

  • Our Quality Account details the progress and achievements against the Trust’s quality and safety priorities for the previous year and what the Trust will focus on in the following year.

Safeguarding adults

  • WyeValley NHS Trust is committed to the safeguarding of vulnerable adults. In Herefordshire we have a Safeguarding Adults Board of which we are a member.

Safeguarding children

  • We are committed to the safeguarding of children and this is given a high profile at our trust. Our staff follow best practice and statutory requirements, with action plans in place to ensure that processes are properly undertaken and updated as required. Click here to find out more about child safeguarding.

© Wye valley NHS Trust 2019