Visiting arrangements

More information is available on the visiting page

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Waiting times

Emergency Department waiting times

Waiting times for our Emergency Department (ED) are available on our ED website page.

18 week promise - the NHS Constitution sets out the following patient rights:

  • to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer a range of suitable alternative providers if this is not possible

  • to start consultant-led treatment within a maximum of 18 weeks from referral for non-urgent conditions

  • to be seen by a cancer specialist within a maximum of two weeks from urgent GP referral where cancer is suspected.We are committed to ensuring where possible that no patient will wait longer than 18 weeks from GP referral to hospital treatment. 

We work closely with the local Clinical Commissioning Group and GP Practices to ensure you are informed of waiting times at the point of referral and are offered the opportunity to be treated elsewhere if waiting times are shorter.

One point of contact

  • We have introduced new ways of working to provide professionals with one point of contact when referring patients to our hospitals to ensure faster access to treatment and all GP should the Referral Management Centre contact details.  

 Shorter stays in hospital

  • Our inpatient services provide some of the shortest lengths of stay in hospital in the country and low readmission rates.

 Earlier discharge from hospital to home

  • Our integrated approach and closer working has resulted in more patients benefiting from early discharged home or with care closer to home.


© Wye valley NHS Trust 2023