Vision, mission and values

The county hospital

Our vision

“To improve the health and well being of the people we serve in Herefordshire and the surrounding areas”.

Our mission

“To provide a quality of care we would want for ourselves, our families and friends”.

Which means:-        

Our values

Our Trust's values are so important to the way we work every day, we're really keen to hear from candidates who share our values and will demonstrate them when joining our team.  

Compassion 

• We will support patients and ensure that they are cared for with compassion 

Accountability 

• We will act with integrity, assuming responsibility for our actions and decisions 

Respect 

• We will treat every individual in a non-judgemental manner, ensuring privacy, fairness and confidentiality

Excellence 

• We will challenge ourselves to do better and strive for excellence

Trust strategic objectives 2025/26

Quality

• Improve urgent and emergency care with our One Herefordshire system partners, resulting in reduced demand for acute in patients beds and more care in the community.

• Improve the inpatient experience by working with our partners to improve food quality.

Workforce

• Improve attendance in key workforce areas and improve staff well being.

• Deliver and monitor job planning and e-rostering across all clinical services.

• Increase the number of opportunities to grow our volunteer workforce, in numbers and reach.

Productivity

• Deliver our Diagnostic Centre project to reduce waiting times for our population.

• Implement our neighbourhood health model with One Herefordshire partners and deliver better value from the Better Care Fund.

Digital

• Improve the functionality of existing systems, improving user and patient experience and productivity whilst reducing paper usage.

• Test artificial intelligence technology to deliver productivity and quality improvements and develop business cases for rapid implementation.

• Develop a plan that sets out the future direction for electronic patient records.

Sustainability

• Deliver agreed secondary prevention initiatives and schemes that reduce referrals for elective services by working with general practice teams.
  
  
• Improve the financial sustainability of the organisation by delivering a significant transformation programme.