Friends and Family Test

Please note: the Friends and Family Friends website link and QR to provide your feedback will be live from 1 July 2025

At Wye Valley NHS Trust we want to ensure that you have the best possible experience when you use our services. Your feedback is extremely valuable as it tells us how we are doing and helps us to improve our services.  When you leave your feedback we will not ask for any personal details so it will be anonymous.

How do I leave my feedback?

Please note: the Friends and Family Friends website link and QR to provide your feedback will be live from 1 July 2025

After your discharge from our services, you may receive a text asking ‘Overall how was your experience of our service?’  You can rate your answer from “very good” to “very poor” and you will have the opportunity to explain your score by adding comments.

If you receive a text message, it will be from the number 80870. This message is genuine and safe to open.  All replies sent to this number are free of charge. 

QR code

Using your camera on your smart phone or electronic device, you can scan the QR code on our Friends and Family Test posters or banners which are displayed throughout our inpatient wards, outpatient clinics and our community inpatient and outpatients settings.  You can also use the QR code below to complete your feedback.

You can view our privacy notice prior to completing the survey. 

Do I have to respond to the Friends and Family Test?

No, your answer is voluntary, and you do not have to take part.

If you do not wish to take part, you can simply reply ‘STOP’ when you receive the text message.

Is the data provided stored safely?

Our text service is provided by Webex by Cisco. All contact details are encrypted before they are securely transferred to Webex, and they are held in accordance with the Data Protection Act (1998). 

How will my feedback be shared?

All feedback is reviewed by our services who will look at both individual comments, and also identify themes and trends.  Positive comments about members of staff will be shared with them and services will use negative comments to look at how they can make quality improvements.

Look out for our Friends and Family test ‘You said we did’ posters and boards on our wards and community settings where we will inform you of any quality improvements we have made from comments received.

Each month the Trust’s submits its Friends and Family data (rating only) and this is available on the NHS England and NHS Improvement website.