Search Wye Valley NHS Trust

Herefordshire's health service provider

About the Trust

StatueWye Valley NHS Trust provides health services to the residents of Herefordshire and further afield. 

Hereford Hospitals NHS Trust, NHS Herefordshire, Primary Care Trust Provider Services and Adult Social Care, previously provided by Herefordshire Council, joined together on 1st April 2011 to become a new organisation, Wye Valley NHS Trust, which brought together acute, community health and adult social care services.

In September 2013, adult social care services became the responsibility of Herefordshire Council once again.

The key principles of Wye Valley NHS Trust are to improve the health and well being of the people we serve in Herefordshire and the surrounding areas.

We continue to work across traditional boundaries to provide integrated care in order to deliver a standard of care we would want for ourselves, our families and friends.

With an estimated annual turnover of around £160 million, we employ around 2,700 staff with the aim of building new relationships between our staff, patients, service users and their carers, and with the wider community.

We are a clinical and practitioner-led organisation owned by our local community and staff.

Vision, Mission and Values

Wye Valley NHS Trust Vision, Mission and Values.


To improve the health and well being of the people we serve in Herefordshire and the surrounding areas.


To provide a quality of care we would want for ourselves, our families and friends.

Which means

Right care, right place, right time…every time.


  • People First
  • Passion for excellence
  • Personal responsibility
  • Pride in our team
  • Promoting thriving communities

Trust Objectives

Primary Objectives:

  • To enjoy a reputation for and be able to demonstrate exceptional quality, safety and customer service.
  • To achieve sufficient financial prosperity to enable services to be sustained and developed.

Service Delivery Objectives:

  • To deliver community focused and integrated health care services.
  • To deliver a clinically sustainable portfolio of secondary care services.
  • To extend the range and, where appropriate, the volume of health care services we offer.

Supporting Strategies:

  • Workforce:  To enjoy a reputation as an excellent employer enabling us to recruit, develop and retain the workforce we need.
  • Technology:  To use technology to support the quality, efficiency and user friendliness of our services.
  • Estate:  To ensure that we deploy our estate and assets efficiently and effectively to provide care in a first class environment.
  • Organisation:  To ensure that our organisation is 'fit for purpose' to fulfil our primary objectives.
  • Partnership:  To work proactively with partners willing and able to help us realise our mission.

Wye Valley NHS Trust’s response to the Francis Report

The Francis Report, which followed the public inquiry into failings in care at Mid-Staffordshire NHS Foundation Trust, was published in February 2013.

It identified significant failings at Mid-Staffordshire hospital - these are failings which could occur anywhere in the NHS.

Wye Valley NHS Trust acknowledges there is no room for complacency and has reviewed the findings and recommendations of the report.

This Trust’s priority is the health and welfare of its patients, and has established a team to make sure any lessons that can be learnt following the publication of the Francis Report are acted upon.

Some of these key actions include: 

  • We will review and update our complaints procedures to make it easier for patients to register concerns and to ensure complaints are acted upon
  • We will instil a fresh commitment to openness and transparency across the whole of the organisation
  • We will review our training programmes for nursing staff in relation to the development of their leadership skills and will review our development programme
  • We will improve compliance with our hygiene requirements for staff and visitors through extra hand sanitisers, training for staff and posters to remind visitors
  • We have given each of our Board members specific responsibility for specific areas of operation
  • We have reviewed our whistleblowing policy to ensure honesty and transparency are the norm




© Wye Valley NHS Trust 2013