Wye Valley NHS Trust

  We recognise that each person with dementia is a unique individual and we adopt a person and family centred approach to care. We use documentation to help us get to know the patient, their likes and dislikes, their preferences and their routine: ‘this is me’.   We take our time and progress at a pace that works for our patient. We always aim to communicate effectively with our patient their family and carer. Our patients privacy and dignity is very important to us. We will respect the individuals wishes. As a result of individualised assessments for all people with…

It is important that you make your complaint as soon as possible after the event. Under the NHS Complaints Procedure a complaint must be made not later than 12 months after: The date of the event which is subject of the complaint; or The date on which you realised you had something to complain about. The above time limit will apply if the Trust is satisfied that you have good reasons for not making the complaint within the time limit. How can I make a formal complaint? You can contact the complaints department through various different channels; Telephone us: 01432…

The Haematology Department provides diagnostic (often on a one-stop basis) and treatment facilities for a wide range of benign and malignant conditions including acute and chronic leukaemias, myeloma, lymphomas, anaemias, bleeding and clotting disorders. The department runs anticoagulation clinics across the county in Ross on Wye, Ledbury, Leominster, Kingsland and Hereford using near patient testing and computerised decision support software (DAWN system). Clinics are staffed by nurses or Biomedical scientists with a specialist qualification in anticoagulant care. Urgent Suspected Cancer Referral – appointment and diagnosis within 28 days The Urgent Suspected Cancer(USC) Referral pathway is a referral pathway for patients…

Emergency Department (A&E) at Hereford County Hospital

Mindfulness Do you feel that you are in a daily battle with your pain? Is your mind full of thoughts, fears, frustrations or muddle? Do you feel like you are always rushing? Do you hate the idea of “accepting your pain” or “coming to terms with it”? Mindfulness can help you find a calmer way to live life despite having pain. What is Mindfulness? Mindfulness is merely paying attention in a particular way: on purpose, in the present moment, and non-judgementally.  It is based on meditation practice which helps you Allow your mind to settle more in the present moment…

The aim of Acceptance and commitment therapy (ACT) is to do more of what matters to us and have the most fulfilling life we can, despite having difficulties along the way. Do you feel like your life is on hold waiting for the pain to get better? Are you stuck, wishing that the pain would just go away? Do you struggle with the idea of accepting your pain? Do you feel that pain has taken away who you used to be? ACT could help you live your life again despite having pain. What is ACT? The aim of ACT is to…

Wye Valley NHS Trust work placement and work experience opportunities.

Nicki Lloyd - Health Care Support Worker (HCSW) My name is Nicki Lloyd and I am a Health Care Support Worker on Lugg Ward at Hereford County Hospital. My job role involves assisting the nurses with the care of patients on the ward. This can involve personal care, changing beds, taking clinical observations, testing blood sugar levels, emptying catheters, taking ECGs and taking blood samples. I decided to become a HCSW with Wye Valley Trust as I had been working in Adult Social Care in a variety of rolls for about 16 years, and wanted to gain new skills which…

Can you sign me off work? If you are off work sick for 7 days or less, you do not need a fit note unless there are limitations that your workplace has imposed on you. If you are off work sick for more than 7 days, your employer will usually ask for a fit note (or Statement of Fitness for Work, doctor’s note) provided by your GP. If you have been admitted to hospital under the Rheumatology team, we can provide you with a clinical letter and you will also have you discharge summary. Can you complete my PIP paperwork?…

An instrumental birth refers to the use of either forceps or ventouse (suction cup). An instrumental birth happens for 1 in every 8 births.   Forceps are metal instruments which fit together around your baby’s head to speed up the process of baby being born during the pushing phase.  The doctor will pull the forceps as you also push down during a contraction. Ventouse is a suction cup which is placed on baby’s head firmly and also pulled by the doctor while you push.   The choice of instrument will depend on the situation, how many weeks pregnant you are…