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  Patients should all be seen within 4 weeks of a referral Patients with a new diagnosis will be seen within 2 weeks of a referral Continued support from the service is offered All aspects of wellness, illness and social care benefits are assessed Prompt correct referrals to other health care professionals are actioned and followed up Patients have access to the most correct up-to-date information available Patients needing modifying treatments are assessed at an appropriate time Relapsing patients are triaged and treated within a 10 day timeframe The model of delivery encompasses: Health promotion for people newly diagnosed with MS…

Our vision “To improve the health and well being of the people we serve in Herefordshire and the surrounding areas”. Our mission “To provide a quality of care we would want for ourselves, our families and friends”.   Which means:-         Our values Our Trust's values are so important to the way we work every day, we're really keen to hear from candidates who share our values and will demonstrate them when joining our team.   Compassion  We will support patients and ensure that they are cared for with compassion  Accountability  We will act with integrity, assuming responsibility…

Welcome Welcome to the Special Care Baby Unit at Hereford County Hospital located on the second floor.  Your baby may be on the unit because they require additional care. Our staff are all here to support you and help care for your baby. On this website page, you will find helpful information about parental access to the unit, visiting arrangements, what you may need, quiet time, feeding your baby, and useful links to information and support.  Please see the menu on the right side of this page to access this helpful information. We have two video tours of the Special…

Wye Valley NHS Trust’s Breast Team has launched a Breast Pain (Mastalgia) Clinic to help better manage what is a quite common condition which often causes unnecessary anxiety for patients. The new clinic will help to reduce this unnecessary anxiety. A referral to the Breast Team will naturally raise concern. The reality is that these referrals, where breast pain is the main symptom, rarely lead to diagnosis of cancer. This new clinic will reduce the number of referrals and therefore reduce the number of patients experiencing unnecessary worry and concern. At present, more than 20 per cent of referrals to…

It is important that you make your complaint as soon as possible after the event. Under the NHS Complaints Procedure a complaint must be made not later than 12 months after: The date of the event which is subject of the complaint; or The date on which you realised you had something to complain about. The above time limit will apply if the Trust is satisfied that you have good reasons for not making the complaint within the time limit. How can I make a formal complaint? You can contact the complaints department through various different channels; Telephone us: 01432…

Wye Valley NHS Trust is the provider of healthcare services at Hereford County Hospital, which is based in the city of Hereford, along with a number of community services for Herefordshire and its borders. We also provide healthcare services at community hospitals in the market towns of Ross-on-Wye, Leominster and Bromyard.  The Trust exists to improve the wellbeing, independence and health of the people we serve. Our workforce of around 4,000 provides a range of specialist and generalists functions. We have strong clinical network connections with trusts in Birmingham, Worcester, Gloucester and Cardiff. With an annual turnover of around £400…

The endoscopy department undertakes more than 9,000 procedures each year. The endoscopy team consists of a dedicated team of consultants, trainees, nurses, health care assistants and other allied health professionals. The department has its own specialised, trained endoscopy decontamination technicians.  Our aim is to offer a high standard of clinical care for our patients within a professional, caring, comfortable and friendly environment. We aim to recognise the individual rights of patients, recognising the right to be informed and enabling patients to make decisions. We uphold the Wye Valley NHS Trust’s mission statement to care for patients as we would want…

Russell Hardy MBE, chair Russell Hardy MBE became chair of Wye Valley NHS Trust in November 2016. He is also the Chair of South Warwickshire NHS FT’s Board and Council of Governors, having taken on the roles in 2015. Russell has a wealth of experience from working in both NHS trusts and private companies, with a firm understanding of working in large organisations and overseeing strategic developments. Russell also chairs the Remuneration and terms of service committee. Glen Burley, chief executive for the Foundation Group In April 2025, Glen's role changed to chief executive for the Foundation Group.  Prior to…