What to do when you arrive at hospital Please go straight to the ward/department indicated on your admission letter. If you unsure of how to find the department/ward please ask staff or volunteers at the main reception (main entrance of the hospital). It is important that you arrive in plenty of time for your appointment. If you are delayed for any reason we ask that you telephone the relevant ward/department direct. Privacy and dignity We are committed to the delivery of high quality services, affording our patients the same privacy, dignity, respect and compassion that we would want for ourselves,…

Pre-employment checks Once you have been offered a post, we have to undertake a number of mandatory checks which help us to keep you, our patients, staff and visitors safe. These checks have to be completed before we can agree your start date and send you a contract. We aim to complete these checks as quickly as possible. For your information, here is a list of the checks that we carry out for everyone who applies for a job at Wye Valley NHS Trust. Identity  We will ask you to provide us with documents which confirm your identity. These documents…

Melissa Mayo - Operational Support Officer – Referral Management Centre Typical day for myself would be supporting the day to day running of the RMC and our staff. We have approx. 35 staff within our department with a mixture of clinic clerks and coordinators for a vast range of services within WVT. My main role is to ensure the smooth running of the RMC each day – From workloads, short notice support, processes and also validation into our services PTL’s (2ww, urgent and routine). Having joined the trust in 2016 as a clinic clerk in the RMC, I was always inspired…

Emergency Department - waiting times Waiting times for our Emergency Department (ED) are available on our ED website page. Referral to treatment - waiting times We have put a number of measures in place to reduce waiting times for patients following the pandemic and the sustained pressure on NHS services.  We have provided additional capacity within the organisation, including extra procedure lists, additional clinics including at weekends, where possible, to reduce these waiting times. We also work with the independent sector and neighbouring NHS Trusts to increase the availability for patients to have procedures undertaken as quickly as possible. We…

Physiotherapists identify and maximise movement potential through health promotion, preventative healthcare, treatment and rehabilitation. Physiotherapy is an autonomous profession and practice is characterised by reflective behaviour and systematic clinical reasoning, both contributing to and underpinning a problem solving approach to patient centred care. Your Physiotherapist will: Assess current levels of function Identify treatment aims Devise and offer a treatment plan Liaise with and signpost to other professions where necessary Treat a wide spectrum of conditions including musculoskeletal, neurological, rheumatology, paediatrics, mental health, respiratory, palliative care and orthopaedic conditions. Accessibility / Acceptability Physiotherapy services can be accessed by all service users…

Registered charity number: 1058898 We are always very appreciate of any donations.   The Trust receives government funding for healthcare, and aims to provide the best possible facilities, equipment and environment for patients, services users, visitors and staff, but there is always more we can do to enhance the healthcare we provide.  We provide many healthcare services across Herefordshire and the surrounding areas; acute care, rehabilitation at community hospitals, and community services such as district nursing, school nursing and health visiting. Each year generous companies and individuals help us to raise much-needed funds and the Trust has benefited over several…

The pre-operative assessment unit is situated at the back of the hospital which is clearly sign posted from the main entrance.  It is approximately a 5-10 minute walk from the main entrance but if you require assistance or a wheelchair please ask at the hospital main reception. The purpose of this assessment is to ensure that you are medically fit for surgery.  It also gives you an opportunity to ask questions you may have or discuss any concerns. You will be seen by an experienced pre op assessment nurse, who will ask you a range of questions about your medical…

Helping you stay in touch with patients during COVID. We have some alternative ways that you can stay in touch with loved ones who are in hospital as follows: Belongings drop off – essential belongings can be dropped off by a family member for patients on our wards between 9am to 5pm, Monday to Friday.   Staff will then deliver these to the ward.  Call 01432 372986 for more information.For community hospitals - please arrange this directly with their reception staff Virtual visit via video call - if your relative does not have access to video call via their own mobile device, the ward may be…

Respiratory consultants specialise in disorders relating to the lungs. These disorders are diagnosed after investigations are carried out, such as pulmonary function tests and/or bronchoscopy. The consultants interpret the results of these investigations to guide treatment which is commonly delivered through the use of drugs, such as inhalers. Should the need arise, they are also in contact with tertiary centres (specialty hospitals dedicated to very specific sub-specialty care) such as the thoracic surgeons in Birmingham and cancer services in Cheltenham Consultants Dr Philip Ryan – appointed in 1996 Dr Aled Phillips – appointed in 2005 Dr Ingrid Du Rand (clinical…

Family/Friends - Help us to get your loved ones home from hospital