Wye Valley NHS Trust

My Health and Wellbeing patient portal – IMPORTANT UPDATE - August 2026 Wye Valley NHS Trust is transitioning to a new patient portal. As we transition to the new patient portal, the current, My Health and Wellbeing portal, closed on 4th August. This portal has been used by patients across Herefordshire and Worcestershire to access outpatient appointments, clinic letters and other health information online.  Unfortunately, the company that provides the current system is no longer able to continue supporting the service.  What this means for you  From 4th August:  You will no longer be able to access the My Health and Wellbeing portal  There will…

Call us if you are experiencing a flare-up of your Rheumatology condition. You can refer to your clinical letter which will have a list of the signs and symptoms of your active Rheumatology condition.

Helping you stay in touch with patients. We have some alternative ways that you can stay in touch with loved ones who are in hospital as follows: For community hospitals - please arrange this directly with their reception staff Virtual visit via video call - if your relative does not have access to video call via their own mobile device, the ward may be able to arrange a short video call - please speak to the ward about this.  Connected hearts – we can provide you and your loved one with matching fabric hearts to help maintain a connection. Thinking of you - inpatient letter…

Welcome to our paediatric outpatient department and Children's Ward.  The Paediatric department (Children's ward) provides inpatient and outpatient treatment of medical and surgical conditions, in children from birth up to the seventeenth birthday. The Children's ward deals with medical conditions and also provides facilities for many surgical specialties. The majority of children needing surgery can be treated in Hereford.  However, surgery in young children (generally under two years of age) and specialist surgery is referred to a specialist Children’s hospital, usually Birmingham. Both the medical and surgical specialties at The County Hospital have good links with Birmingham Children’s Hospital. Several…

Referral to general podiatry is through your GP or other Healthcare Professional. The service will triage referrals taking into account your medical history, foot condition and level of pain, prioritising those patients with greatest need.  Nail surgery is available to patients from 12 years upwards. Children biomechanics available to children aged 8-17 years. We work to the 18 week referral to treatment time. Urgent referrals are given priority and seen in the next available clinic. Urgent referrals to the Podiatric Specialist in Diabetes are usually seen within 3 days. Podiatry referral can be made via Electronic  Referral System or paper referral…

Your clinician may recommend the PIFU pathway if it is safe for you to manage your own follow-up appointments. Once you and your clinician agree you should go onto a PIFU pathway, your clinician will discuss with you the signs and symptoms of when your Rheumatology condition is active, which will also be highlighted in your clinical letter. You should contact us to arrange an appointment if you experience any of those signs and symptoms. If you are put on a PIFU transfer pathway, at the end of the agreed timeframe, you will receive an appointment. If you do not…

Referrals are accepted from GPs  via eRS, Service name: Herefordshire Chronic Pain Self-Management Service – Gloucestershire Hospitals Trust RTE Other healthcare professionals by letter emailed to ghn-tr.PainMgtAdmin@nhs.net    Please include information about: any diagnosis, duration and location of pain, past or ongoing investigations and treatments, past medical history and drug history, any mental health problems, relevant beliefs or expectations and any other information which might be useful. Any communication issues such as need for an interpreter.  

General Scans (including x-ray, MRI and CT scan) Please note that depending on scan you had, there is usually a time gap between having the scan and the results becoming available to us. Once the report has been made available, the clinician will receive a copy, this will then be reviewed and you will either receive the results via a results letter, telephone call or be informed of the results at your next appointment. Bone Density Scan/DEXA queries - 01432 364 189.

If you are unable to attend your appointment it is important to let us know as soon as possible. To cancel your appointment, please call the telephone number on your appointment letter, or call our Referral Management Centre 01432 257 810. We understand that patients sometimes cannot attend their hospital appointments or their child's appointment, for reasons such as child care responsibilities, transport difficulties, or feeling unwell. However, it’s important that patients make every effort to attend, and if unable to attend please do let us know in advance, so that we can keep the patient on our list, re-book…

To help prepare for your appointment please ensure you have your appointment letter, which will include the hospital or community clinic you need to attend, the date and time of your appointment, and any other relevant information you may be asked to bring with you. Planning your journey and parking/transport Before you travel to your appointment ensure you know which hospital or community clinic you are attending, where you are going to park/transport arrangements, and allow sufficient time to get to your appointment, find parking and book in at the reception area detailed on your letter.   Hereford County Hospital parking…