Wye Valley NHS Trust

Where to go when you arrive at hospital Patients are asked to report to the reception area indicated on their appointment letter.  Patients attending appointments in Oxford Suite, Eign Suite and Audiology please check in at the main reception at the front entrance to Hereford County Hospital. When you receive a letter, giving you information of the date and time of your appointment, it should state which reception area that you need to attend. If you are unsure of where to go, ask at the main reception/information desk located in the main hospital entrance area. Outpatient areas have reception desks…

You can find contact details for our hospitals on the Visitors and Patients page and community service contact details on Our services page.  To contact Hereford County Hospital and for general Wye Valley NHS Trust enquiries, call 01432 355444 for switchboard. Patient experience team  Please contact our Patient Experience Team if you need advice, have concerns, or don't know where to turn. We are here to help you. If you are having difficulty contacting a member of staff, department, ward or finding an email address, and you have already contacted our switchboard, you can also contact our Patient Experience Team for help.…

Employee stories pharmacy

Herefordshire: a great location for a great vocation! Thank you for visiting our Respiratory team’s “Work with us” page – we hope this will inspire you to find out more and come and work with us! We’ll introduce you to the team and briefly cover some of the main services and locations we work from in the beautiful county of Herefordshire.   Meet the Team Consultant team Dr Ingrid Du Rand (Clinical lead) Dr Du Rand has been with Wye Valley Trust since 2015 and was appointed as Clinical lead for the department this year.  Dr Du Rand has a…

What to do when you arrive at hospital Please go straight to the ward/department indicated on your admission letter. If you unsure of how to find the department/ward please ask staff or volunteers at the main reception (main entrance of the hospital). It is important that you arrive in plenty of time for your appointment. If you are delayed for any reason we ask that you telephone the relevant ward/department direct. Privacy and dignity We are committed to the delivery of high quality services, affording our patients the same privacy, dignity, respect and compassion that we would want for ourselves,…

Pre-employment checks Once you have been offered a post, we have to undertake a number of mandatory checks which help us to keep you, our patients, staff and visitors safe. These checks have to be completed before we can agree your start date and send you a contract. We aim to complete these checks as quickly as possible. For your information, here is a list of the checks that we carry out for everyone who applies for a job at Wye Valley NHS Trust. Identity  We will ask you to provide us with documents which confirm your identity. These documents…

Melissa Mayo - Operational Support Officer – Referral Management Centre Typical day for myself would be supporting the day to day running of the RMC and our staff. We have approx. 35 staff within our department with a mixture of clinic clerks and coordinators for a vast range of services within WVT. My main role is to ensure the smooth running of the RMC each day – From workloads, short notice support, processes and also validation into our services PTL’s (2ww, urgent and routine). Having joined the trust in 2016 as a clinic clerk in the RMC, I was always inspired…

Emergency Department - waiting times Waiting times for our Emergency Department (ED) are available on our ED website page. Referral to treatment - waiting times We have put a number of measures in place to reduce waiting times for patients following the pandemic and the sustained pressure on NHS services.  We have provided additional capacity within the organisation, including extra procedure lists, additional clinics including at weekends, where possible, to reduce these waiting times. We also work with the independent sector and neighbouring NHS Trusts to increase the availability for patients to have procedures undertaken as quickly as possible. We…

Physiotherapists identify and maximise movement potential through health promotion, preventative healthcare, treatment and rehabilitation. Physiotherapy is an autonomous profession and practice is characterised by reflective behaviour and systematic clinical reasoning, both contributing to and underpinning a problem solving approach to patient centred care. Your Physiotherapist will: Assess current levels of function Identify treatment aims Devise and offer a treatment plan Liaise with and signpost to other professions where necessary Treat a wide spectrum of conditions including musculoskeletal, neurological, rheumatology, paediatrics, mental health, respiratory, palliative care and orthopaedic conditions. Accessibility / Acceptability Physiotherapy services can be accessed by all service users…

Registered charity number: 1058898 We are always very appreciate of any donations.   The Trust receives government funding for healthcare, and aims to provide the best possible facilities, equipment and environment for patients, services users, visitors and staff, but there is always more we can do to enhance the healthcare we provide.  We provide many healthcare services across Herefordshire and the surrounding areas; acute care, rehabilitation at community hospitals, and community services such as district nursing, school nursing and health visiting. Each year generous companies and individuals help us to raise much-needed funds and the Trust has benefited over several…