We recognise that mobile phones and other devices such as tablets are essential to maintain communication with friends, family and loved ones. However, in a hospital/healthcare setting they can sometimes be a nuisance to other patients, visitors and staff and pose a risk to privacy and dignity, especially if information, images and recordings are posted on social media. This includes taking photos of Wye Valley NHS Trust community staff working off site/in patients homes/ in care homes. Mobile phones, tablets and other devices that connect to the Internet can be used across Wye Valley NHS Trust’s hospitals/healthcare settings unless the Trust specifically advises you that their use is restricted in certain areas or circumstances. The Trust has policies and guidance in place to protect the confidentiality and privacy of people, staff, patients and visitors which includes the use of social media.

Below is a list of our main community services.  This does not include every community service provided by the Trust. Friends and Family Test The Friends and Family Test. is a simple question that patients are asked about the care they have received. The test is part of a way of gathering patient feedback and driving improvement in NHS hospital services across the country. Guidance on the use of mobile phone and others device for patients and visitors  View information about our policy and guidance on mobile phones and other device use, which is in place to protect the confidentiality and privacy…

Please bring your appointment letter with you to your appointment. Please also ensure you bring your full address, telephone number, GP details and red book. If you are unable to attend, please contact us as soon as possible on 01432 349620 Please ensure that you do not bring other children to the appointment, this is to ensure that your child is not distracted during the assessment. Please let us know if you require an interpreter. Please note mobile phones must be switched off when in the Children’s Hearing Centre as they can cause interference with the testing equipment.  

Where to go when you arrive at hospital Patients are asked to report to the reception area indicated on their appointment letter.  Patients attending appointments in Oxford Suite, Eign Suite and Audiology please check in at the main reception at the front entrance to Hereford County Hospital. When you receive a letter, giving you information of the date and time of your appointment, it should state which reception area that you need to attend. If you are unsure of where to go, ask at the main reception/information desk located in the main hospital entrance area. Outpatient areas have reception desks…

The Trust runs a Wound Review Clinic at the County Hospital site. The clinic provides a post-operative wound dressing service – the removal of stitches and sutures. It is based in the mobile unit at the front of the County Hospital site – patients are asked to check in for appointments at the main hospital reception desk. The clinic is open from 8.30am to 6pm Monday to Friday. Patients are referred to the service when they are discharged. They will be given a form which includes their relevant medical information and will be asked to telephone the Referral Management Centre…

Welcome to Wye Valley NHS Trust outpatient services. We aim to provide a quality of care we would want for ourselves, our family, and our friends. Outpatients refer to those who have an appointment in a hospital or clinic but do not need to stay overnight. Such appointments could be for treatment, diagnosis or a procedure. Outpatient clinics and appointments are held at various locations across our hospitals and community sites, including at Hereford County Hospital, Ross, Leominster and Bromyard Community Hospitals, and community clinics. View the map for Hereford County Hospital. Please find below information to help prepare you for…

The Trust offers video consultations to some of our patients, as appropriate. The decision to offer this type of appointment will be made by a medical professional depending on your individual care needs. Video consultations are easy to use and are often more convenient for our patients. The Trust uses the MS Teams Bookings application for video consultations, which is a secure web-based platform for patients with pre-arranged video consultation appointments. The patient will receive a link either by email or text to join the MS Teams meeting and by clicking on the provided link on their mobile device or…

The Podiatry department provides care to patients who have a significant foot condition and a relevant medical history.  Many of these patients require ongoing treatment. We aim to keep patients feet healthy and pain free, thereby enable patients to remain mobile, independent and active for as long as possible. We treat a wide range of, mainly painful, foot conditions and aim to identify the cause and, where possible, seek a resolution. Treating both painful and painless foot conditions enables patients to remain mobile for as long as possible. Where lesions are painless this often increases the risk of developing ulceration…