Visiting arrangements

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Wye Valley NHS Trust


The Victoria Eye Unit at The County Hospital provides a comprehensive range of ophthalmic services, covering all aspects of general ophthalmology including cataract surgery.

There are specialist clinics for:

  • Glaucoma
  • Retinal and Macular disorders, including Vitreoretinal surgery  
  • Squint (in both adults and children)
  • Paediatric ophthalmology
  • Thyroid eye disease
  • Eyelid disorders

The department is extremely well equipped, with digital photographic and laser imaging equipment which is networked throughout the hospital.  

Eye Unit – Emergencies

In order to make sure you see the correct person in a timely manner, if you have an urgent problem with their eye please follow the guidance below:

Call an Optometrist listed on this table of opticians in Herefordshire and Worcestershire, and Wales, stating you need a CUES or WECS appointment and the reason why. There are a lot of appointments available however, availability will vary from practice to practice and day to day. You may need to call more than one practice to get an appointment.

If you feel your eye condition cannot wait please present to the Emergency Department at Hereford County Hospital.

Eye Clinic Liasion Officer for Herefordshire (ECLO)

Hereford County Hospital has a dedicated Royal National Institute of Blind People (RNIB) Eye Clinic Liaison Officer (ECLO), Olivia Kerr, who can provide advice and support for anyone affected by sight loss on topics that can make life easier such as:

  • Maintaining your independence
  • Equipment, Reading Aids and Technology
  • Eye condition and treatment understanding
  • Access to education, employment, and leisure advice
  • Benefits and concessions that you may be entitled to
  • Support while waiting for your appointment/ surgery

Olivia can be found in the Ophthalmology department, and can be contacted on 07702820890 or 01432 355444 ext. 1765 or email

For more information please visit the RNIB’s Sight Loss Advice Service Website.

Ophthalmic Operating Theatre

The Eye unit has a dedicated ophthalmic operating theatre where a large variety of surgery is performed, including most commonly, day case cataract surgery is performed using small-incision phacoemulsification, usually under local anaesthetic.

We have recently established a new referral scheme which allows Optometrists to refer patients with cataract directly to the Eye Unit. We also support operating facilities in Llandrindod and Brecon.

Our Patients

We serve not only the population of Herefordshire, but also parts of many surrounding counties in both England and Wales. Peripheral eye clinics are held in Bromyard, Ledbury, Ross-on-Wye, Ludlow, Leominster, Kington, Knighton, Monmouth, Brecon and Llandrindod Wells.

Outline of the Department

Seven consultant ophthalmic surgeons are supported by four middle-grade and four junior ophthalmologists and a team of specialist nurses.

There is a fully staffed Orthoptic Department that offers ocular motility assessments of adults and children in the County Hospital and our community hospitals.  The Orthoptic service also offers primary vision screening for reception aged children in Herefordshire and a pre-school screening service, for children and babies suspected of having a vision or ocular motility problem.

Specialist technical staff are also involved in digital imaging, assessment and analysis of the results, and visual field assessment.

Each year more than 30,000 patients visit the Eye Unit and over 1900 ophthalmic operations are carried out.

Links with other departments

We have close links with the Children's Unit to provide a comprehensive paediatric ophthalmology service. When necessary, we also liaise closely with the general physicians, and the Maxillo-Facial department.

Links with other services

  • The Herefordshire and Worcestershire Diabetic Eye Screening Programme 
  • We also have close links with All Wales Diabetic Retinopathy Screening Programme
  • Low Vision Scheme is able to provide Low Vision Assessments along with advice and magnifying aids for the visually impaired. Please see below the Herefordshire opticians that are able to provide this service:
    • BBR Optometry - Hereford
    • Hayward&Miller - Ledbury
    • Andrew Jelley - Bromyard
    • Scotts Opticians - Kington and Ross-On-Wye
  • This works in conjunction with Herefordshire Vision Links our local vision impairment organisation and the Royal National College for the Blind in Hereford
  • We have excellent Optometry links (Opticians) in the community in Herefordshire and surrounding counties especially Powys, Shropshire, Gwent and Worcestershire
  • We have established innovative pathways of care with our Optometry colleagues and the recently formed Herefordshire Clinical Commisioning Group these include:
  • PEARS – Primary Eyecare Acute Referral Scheme Patients can be seen by their optometrist/Optician and may avoid the need to attend the A+E department.
  • HOLOMS – Herefordshire Optometry Led Ocular Hypertension Management Scheme Patients with Ocular Hypertension and Early Glaucoma can be seen in the community, avoiding the need for review in Hospital, in a new shared care arrangement.
  • GEPRRS – Glaucoma Early Primary Care Referral Refinement Scheme Patients with possible glaucoma are seen and have agreed diagnostic tests with their Optometrist, to avoid unnecessary referrals and patient anxiety.
  • Cataract Referral Scheme Patients with cataract are seen by Optometrists and referred according to local referral criteria
  • Cataract Postoperative Review Scheme Patients are seen by local Optometrists 4 weeks after cataract surgery and a report returned to ourselves. This avoids the need to attend the hospital giving patients local community care and allows us to place patients back on the list for the second eye operation in routine cases without further delays
  • Optometric led Paediatric Refractive Assessment Children suspected of an eye turn or reduced vision (lazy eye) can be assessed in the community reducing the need for hospital appointments
  • Fast Track Macular Referral Scheme Patients seen by the Optometrist with ‘wet macula’ (AMD) can be referred urgently via email ( for diagnosis and treatment, avoiding delays.
  • We are currently developing further community based patient care pathways, particularly for Glaucoma and Cataract, to reduce the numbers needing to come into the Main Hospital Departmen

Charitable donations

The Eye Unit has a very active charitable fund. This was started as a League of Friends 30 years ago by Mr and Mrs Peebles for the then Victoria Eye Hospital, and very ably continued by the late Mr Bill Foster who raised with his team over £300,000 in 17 years of activity. That continues, with support from all over the county, making our department the envy of many others in the hospital and further afield. The patients benefit directly from the very high quality and modern equipment available in the unit.

Contact Details

Victoria Eye Unit
Eye Unit Outpatient Department
01432 355444 ext. 2926

Eye Casualty
01432 355444 ext. 1766

Senior Sister
K Webster-Wilkes
01432 355444 ext. 5528

Professional lead for orthoptics and ophthalmology 
Mrs S Clarke
01432 372925

Retinal Team
01432 355444 ext. 5325 or 4315

Eye Clinic Liaison Officer - Offering practical and emotional support​ to people living with sight loss and their families & carers
01432 355444 ext. 1765


Mr J Deutsch
Secretary: 01432 364448

Mr S Madge
Secretary: 01432 355444 extn. 5656

Mr B While
Secretary : 01432 355444 extn. 5656

Mr G Morphis
Secretary:01432 355444 extn. 5326

Ms S Thomas
Secretary: 01432 355444 extn. 5309

Mr G Williams
Secretary: 01432 355444 extn. 5898

Mr A Sachdev
Secretary: 01432 355444 ext 4329

Medical Retina Secretary
Secretary: 01432 355444 ext 5329

Paediatric Secretary 
Secretary: 01432 355444 ext 4460

© Wye valley NHS Trust 2024