More information is available on the visiting page
Hospital facilities
The Coffee Cup
The Coffee Cup, at Hereford County Hospital, is located on the ground floor near the main entrance area.
- It is open 7 days a week, 7am to 7pm.
The Coffee Cup serves Costa beverages, as well as bottled drinks and hot and cold snack item foods. All items can be eaten in or taken away.
Spires Restaurant
Spires Restaurant, is located on the first floor at Hereford County Hospital. It is accessible via the visitors lift on the ground floor or stairs next to the lift. The restaurant is near to the hospital pharmacy.
It is open from 8am to 4.30pm, as detailed below.
- 8am to 11.30am - breakfast menu
- 12pm to 2.30pm - lunchtime menu
- 2.30pm to 4.30pm - cold snacks
Costcutter shop
Costcutter branded shop is situated on the left as you enter the County Hospital.- It is open 7am to 8pm Monday to Friday,
and 8am to 5.30pm at weekends and on Public Holidays.
CostCutter is accepting card and cash payment, with no cash back available.
The shop offers a large variety of groceries, the provision of pastries and cakes alongside hot beverages, newspapers and magazines and gifts.
Vending machines which accept both cash and card payment are available on the ground floor for public use.
The Chaplaincy Team - we're here for you
Wye Valley NHS Trust Chaplaincy Team provides pastoral, spiritual and religious care to patients, visitors and staff. Our care is available to all, staff and patients of any faith or those who do not have a faith.
The team has lay and ordained members and offers support, prayers or simply a listening ear. We are here to help everyone, patients, relatives and staff. Our team provides a service that supports the Trust’s equality and diversity values.
We make every effort to ensure that a Chaplain will be available to support you in your time of need. Due to staffing levels, a Chaplain may not be available. In such instances, please contact your local faith or belief representative to come and support you and make your nursing team aware.
We sincerely appreciate your understanding.
Contact Philip Roberts Lead Chaplain on 01432 355444 ext 4139 or 01432 364139 (direct line to chaplain’s office) or email philip.roberts@wvt.nhs.uk
Wheelchairs
Wheelchairs are available for use on the hospital site and are located just past main reception. You will need to put a pound coin in the slot to release the chair which will be returned to you when you put it back (rather like the supermarket trolley system). This ensures that chairs are always available for use by patients and not left around the hospital.
Telephones
Mobile telephones are only permitted in the main corridors of the hospital, as the use of these may interfere with medical equipment. If mobile phones are brought into hospital, please ensure that they are switched OFF when entering a ward of clinical area.
A personal phone for each patient is included in the 'Patientline' entertainment system. Please ask the ward staff.
Public payphones are available for outgoing calls and these are located near the main reception. These telephones cannot receive incoming calls nor can they take phone cards. We do supply a limited number of public payphones to use from wheelchairs. Please ask the ward staff where the nearest one is situated.
Toilets
There are toilets for visitors on the main corridor of each floor.
Post box
There is a post box in main reception where post is collected twice a day. The last post is 5.30pm. If you are unable to get to the post box please tell the ward staff who will be able to help.