Visiting arrangements

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Information Requests

Please consider if your request for information is absolutely necessary to submit at this time. Any request that can be deferred or delayed will allow staff time to be focussed on other areas.   

Submitted requests for information may be delayed due to urgent operational responses dealing with Public Health priorities. The Trust apologises for any inconvenience this may cause. The Trust does remain committed to responding to your request and will reply as soon as possible. 

Should the Trust’s response to your request breach the statutory timeframe and you remain unhappy with the Trust’s response you have the right to complain to the Information Commissioner’s Office. They can be contacted at the following address: 

The Information Commissioner’s Office
Wycliffe House
Water Lane

Tel: 0303 123 1113

There is no charge for making an appeal. 

In order to request a copy of medical records please contact the Subject Access Team:

Subject Access and Data Protection Act Administrator
Wye Valley NHS Trust
Monkmoor Court
31-34 Commercial Road
Hereford HR1 2BG
Tel: 01432 262064/ 262065

To submit a Freedom of Information request online about any other information, please check first the information you are seeking is not already available here. If the information is not already available then you will be able to submit a new request online.

Or contact:

The Freedom of Information Coordinator
Wye Valley NHS Trust
Monkmoor Court
31-34 Commercial Road
Hereford HR1 2BG

Making a request

For details and guidance on how to submit a Subject Access request please see here

Freedom of Information

Wye Valley NHS Trust has implemented the Freedom of Information Act (FOI). The Act requires that public organisations, including the NHS, to respond to requests made in writing under the Act.

What we will do 

When we receive your Freedom of Information request you will receive confirmation of receipt of your enquiry, and the time scale you can expect a response within. Upon receipt the Trust has 20 working days in which to respond. In certain circumstances, where a qualified exemption applies, we may need to extend this time period, in line within the provisions of the Freedom of Information Act 2000. If this applies to your request we will keep you informed of its progress.

Data Protection

The UK General Data Protection Regulations (GDPR) and the Data Protect Act 2018 requires organisations that handle personal information to comply with a number of important principles. It also gives individuals rights over their personal information.

For more information on how the Wye Valley Trust processes your data, please see our privacy notice here.

Your information and how we keep it confidential

We ask you for information about yourself so that you can receive proper care and treatment. It is very important that the information you give us is accurate and up to date. We keep this information safely, together with details of your care. Everyone working for the NHS has a legal duty to keep information about you confidential. Read more about patient information.


£25,000 Expenditure Data Sets

Freedom of Information and Model Publication Scheme

© Wye valley NHS Trust 2023