Visiting arrangements

More information is available on the visiting page

Search Wye Valley NHS Trust

Wye Valley NHS Trust

Visiting restrictions updated for hospital wards

Press release – January 24 2024

Visiting restrictions updated for hospital wards

Visiting restrictions at Ross Community Hospital wards have now been lifted today, Wednesday 24 January, following a recent outbreak of the winter vomiting and diarrhoea bug, Norovirus. 

However, Arrow Ward, Ashgrove Ward and Frome Ward at Hereford County Hospital are closed to visitors as a preventative measure due to cases of Norovirus. 

These restrictions are in place to prevent the further spread of diarrhoea and vomiting which is affecting some patients. Visiting on these closed wards is only allowed on compassionate grounds and after discussion with the nurse in charge. 

Visiting arrangements are under daily review and may change quickly – the Trust asks that visitors call these wards prior to visiting to check the restrictions that are in place. 

Norovirus outbreaks come from within the community and are often seen at this time of year. Experience has shown that restricting visiting can lessen the chance of spread to both patients and visitors and other areas of the hospital. 

It is very important that any visitors with diarrhoea and/or vomiting do not visit hospitals until they have been free of symptoms for 48 hours.

The Trust thanks all visitors for their understanding during this period and emphasises that these restrictions are in place to protect our patients, as part of a zero tolerance approach to healthcare associated infections.

There are some simple steps people can take to help stop a norovirus spreading:

  • Wash your hands frequently and thoroughly with soap and warm water, particularly after using the toilet, and before preparing food.
  • Disinfect any surfaces or objects that could be contaminated with a norovirus. It is best to use a bleach-based household cleaner. Always follow the instructions on the cleaning product.
  • Flush away any infected faeces or vomit in the toilet. You should also keep the surrounding toilet area clean and hygienic.
  • Wash any clothing, or linens, which could have become contaminated with a norovirus. Washing with hot, soapy water will help to ensure that the virus is killed.
  • Although people usually recover without treatment in 24-72 hours, it is important to stay away from work, school, college or any social gatherings until you have been free of symptoms for at least 48 hours.


Notes to Editors: 

  1. Winter vomiting is the term that has been used to cover the Noroviruses such as the Norwalk virus.  Transmission can occur through contact with an infected person, through contact with surfaces or objects that are contaminated with the virus, or by eating contaminated food or water.
  2. As there is a 15-48 hour incubation period, it can be difficult to detect in the early stages before diarrhoea and vomiting actually starts. Typically, the illness can last between 12 to 60 hours. There is also a 48-hour period following the last physical signs of symptoms where someone could still be infectious.
  3. There are many types of Norovirus, and it is possible for infection to occur several times.  This is because after getting the illness immunity to the virus only lasts for 14 weeks. 

       For more information about norovirus visit Government website 

  • Wye Valley NHS Trust is a provider of health services across Herefordshire and beyond. The Trust exists to improve the wellbeing, independence and health of the people we serve.
  • By working closely with our partners, we can make good our promise to deliver a quality of care we would want for ourselves, our families and our friends.
  • With an estimated annual turnover of around £295 million, we employ around 3,000 staff. We aim to build new relationships between our staff, patients, service users and their carers with the wider community.

For further information please contact:

Fiona Gurney, communications officer, or John Burnett, Communication and Engagement Manager, Wye Valley NHS Trust: 01432 372928

Contact Details

John Burnett
Communication and engagement manager
Tel: 01432 372928

Amanda Millichip
Communications officer
Tel: 01432 372928

Fiona Gurney
Communications officer
Tel: 01432 372928


Postal address:

Wye Valley NHS Trust
The County Hospital
Trust Headquarters
Union Walk

Contact the press office


Subscribe to receive updates

News archive

Calendar for January 2024

Mon Tue Wed Thu Fri Sat Sun
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
Dec 2023 Feb 2024

© Wye valley NHS Trust 2024